Manager Customer Service

PAUL D. GOVANG

*** ***** ****,

Woodbridge, CT **525

203-***-**** *******@*****.***

SUMMARY:

. 20+ years of progressive career growth gained in fast-

paced, high-quality manufacturing environments producing

date-sensitive products for high-profile and demanding

customers.

. Proven skills leading and managing departments, staff,

entire-shifts plus plant scheduling, and outside

procurement of manufacturing

. Lead by example leadership style combined with the

ability to proactively anticipate different

manufacturing problems and produce solutions before

problems arise

. Team leader and team player combined with positive and

effective leadership, communications and people skills.

EXPERIENCE:

1991 to 07/2008 QUEBECOR WORLD NORTHEAST GRAPHICS

(Division closure) The North Haven, CT, division of the international

commercial printing company with 500 union-free employees

in 450K square-feet facility, operating 7/24, producing

catalogs and direct-marketing materials for leading

publishers and retailers.

Press Scheduling and Outsourcing Press & Bindery work 2007 to 7/2008

. Scheduling nine web presses and crews in a 24/7

pressroom.

. Applied a thorough knowledge of people and equipment to

best utilize and maximize the plant's production

capabilities.

. Research, select and outsource overflow press and

bindery work with vendors throughout North America to

ensure consistent quality and delivery at the best

price.

. Key member of a team that designed and implement

computerized Job Ticket which, in turn, improved

production planning and efficiency.

. Computerized all press layouts eliminating anything hand

drawn thus reducing errors.

. Helped design and implement a computerized Warehouse

Storage System which successfully improved Work-In-

Process storage and retrieval and improved inventory

control

. Standardized and computerized all press folded products

utilizing CAD/CAM

Customer Service 2002 to 2007

. Accountable for the coordination of manufacturing of

national publications from inception until delivery

. Principal contact between the customer and the progress

of their job plus tracking and capturing all costs for

billing purposes.

Production Supervisor 1993 to 2002

. Responsible for all facets of manufacturing on the

second shift

. Worked directly with the plant manager designing and

implementing many updates in the manufacturing system.

Department Manager 1991 to 1993

. In charge of the prep department which consisted of 20

people

. Duties included meeting schedules, training new hires,

and cross training other employees

Paul Govang 203-***-**** *******@*****.***

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1990 to 1991 PROLITH INTERNATIONAL, West Hartford, CT

Prepress business with 40 employees

Production Manager

. Responsible for all manufacturing aspects of the entire

facility including hiring, training, and meeting all

delivery schedules.

1988 to 1990 COLOTONE GRAPHICS, Branford, CT

A prepress business - with specialization in school books

with 60 employees

Production Manager

. Accountable for the film assembly department including

training and meeting schedules

1987 to 1988 BRADFORD PRINTING, Bridgeport, CT

Sheet-fed and label printer with 30 employees

Production Manager

. Responsible for the manufacturing of job from inception

to completion

EDUCATION:

. Diploma: The Morgan School, Clinton, CT - High School

TRAINING

. Connecticut Business and Industry Supervisor's Training

Program

. Lake Forest Graduate School of Management Customer

Service Training Program

. Master Printers of America Craftsman's Certification -

Offset Stripping

. Member of Connecticut Valley Litho Club - Board of

Governors - President - 1990

. Proficient with Microsoft Word, Excel, Auto Sketch -

CAD/CAM

. Safety & Hazardous Materials, OSHA compliance, Hearing

Conservation, Lock-Out / Tag-Out, Personal Protective

Equipment training. ISO 9000 standards

Contact this candidate