Manager Customer Service
Resume:
Paul Presson
Tampa, FL *****
********@*****.***
Relocating to the Charlotte N.C. in the near
future.
Objective: Seeking a challenging position in the
transportation and logistics fields. Utilizing my
thirty
years of military (Gulf War Veteran, Special
Operations)
and civilian sector transportation and logistics
experience
I have managed LTL, chemical tanker, gasoline,
intermodal,
truckload, and flatbed, trucking operations. My
experience
includes: dispatching, safety, routing, sales,
analyst, operations
manager, and general manager positions. I am a
superb
personnel and fleet manager. I have been fortunate
enough to
work at terminal and corporates levels, allowing me
to understand
the "big picture"! If you give me the opportunity
to interview for a
position at your company, you won't be sorry.
Work History:
General Manager
2007 to 2009, Bronco Transport INC Tampa Florida
Coordinating freight movement with steamship lines
Load planning with the Southeastern Ports and rail
Communicating and scheduling brokered loads
Brokering loads to other carriers
Managing company P&L and payroll
Driver recruitment
Sales and account management
Scheduling container and flatbed movements
DOT & safety management
Corporate Scheduler
2004 - 2007 Quality Distribution, Tampa, Florida
Scheduling and tracking chemical tankers throughout
North America, Mexico, and Canada. Analyzing
chemical
compatibilities, tanker cleaning, and customer
usage.
Scheduling for 130 terminals throughout the United
States and tracking freight movements. Securing
backhauls for trucks with no load availability.
Trouble
shooting breakdowns, spills, and accidents and
finding
the appropriate vendors/DOT personnel to fix these
problems. Extensive HAZMAT and DOT training.
Operations Supervisor
3/2002 - 3/2004 Watkins Motor Lines, Tampa, Florida
Dock Supervisor of 54 door LTL cross dock
operation.
Managing 22 dock personnel and dispatching 40
drivers
throughout Central Florida/ city and regional
operations. Supervising administration personnel to
include, customer service, OSD, and billing
personnel.
Linehaul Coordinator
1/1998 - 3/2002 Watkins Motor Lines, Lakeland,
Florida
This position is responsible for the supervision of
all
linehaul (long distance trucking) operations for 12
breakbulk terminals and 135 end of line terminals.
Scheduling, planning, and logistics management are
an
important part of this position. Overseeing 1900
company
and contract drivers and providing directives and
assistance throughout the course of their
dispatches.
The linehaul coordinator is also responsible for
troubleshooting safety and DOT irregularities and
incidents. Another important role is the scheduling
of
all LTL (less than truckload) freight to
destinations
within the United States and Canada, Mexico and
Puerto
Rico.This freight movement is primarily done by
means of
company trucking, but subhauler, and rail are
secondary
methods. Air transport is also used as an expedite
alternative for LTL customers. It is the linehaul
coordinator's responsibility to track and report on
all
of these freight movements.
Route Manager
12/1996 - 1/1998 Loomis Fargo & Company, Tampa
Florida,
The Route Manager responsibilities were to directly
manage and evaluate 90 drivers, four dispatchers,
and
four operations supervisors. Scheduling 52 routes
throughout Western Florida. Fleet management of 58
vehicles which included scheduled and unscheduled
maintenance, registrations, and permits. Other
duties
included driver recruitment, weapons training, and
the
security of over $40,000,000 dollars of stored
liabilities.
Ground Operations Trainer
Ground Transportation Trainer
3/1993 - 12/1996 Tampa International Airport, Tampa
Florida,
The Ground Operations Trainer's primary duties were
to
train new personnel on all duties pertaining to
this
job. The duties included security, monorail and
shuttle
operations and all ground transportation. This
position
also acted as a liaison with Airport Directors, FAA
representatives, tower personnel, and emergency
response
teams.
Full Time Student
8/1992 - 3/1993 Hillsborough Community College,
Tampa
Florida, Continuing education while working full
time,
see education bullet.
Logistics/Transportation Management (Gulf War
Veteran)
11/1978 - 7/1992 United States Air Force,
Worldwide,
This position consisted of a progression of
positions,
beginning with aircraft dispatcher, scheduler, and
logistics manager. The duties of these positions
were to
plan and report on international deployments,
aircraft
and ground transportation scheduling and equipment
and
supply management. The Logistics Manager was also
responsible for the supervision and management of a
multitude of subordinates. Some of the many
responsibilities included:
Scheduling various aircraft: O-2, OV-10, T-38,
MC130,
MH53, F-16 and C-9's.
Scheduling pilots and aircrew members for
reoccurring
training.
Coordinating ground transport for crew transport,
ambulatory personnel, and military passengers.
Monitoring and scheduling low level visual and
instrument routes throughout the Southeastern
United
States.
Liaison between flight operations and maintenance
to
plan scheduled and unscheduled maintenance.
Supply and equipment custodian: tracking,
maintaining,
and reporting on a multi million dollar supply and
equipment account.
Planning worldwide military deployments: personnel,
air
transport, ground transport and needed supplies for
the
duration of the deployment. (Peacetime and war).
Numerous classes, training, and exercises in the
Special
Operations field of expertise.
Academic award winner United States Air Force
Leadership
School.
Education
Hillsborough Community College, Tampa, Florida
Associate Degree
62 semester hours with a 3.8 GPA. Was awarded
numerous
scholarships in writing and communications.
Embry Riddle Aeronautical University, Tampa,
Florida
109 cumulative semester hours in Professional
Aeronautics.
Skills
Scheduling, recruitment, HAZMAT, DOT. Radio
operator
school, United States Air Force Reserve. Operations
Management and Logistics School, USAF. Proficient
in
Excel, Word, and transportation software ie.
Qualcomm
and dispatching programs.
References are available upon request.
Contact this candidate