Customer Service Manager

-*NancyL. Evans

727-***-****

************@*****.***

Objective: Dependable multi-tasker with HR experience seeks opportunity for

growth

Qualifications:

• Proficient in Microsoft Office, Word, Excel, Outlook, Adobe Acrobat

• Proficient in Quickbooks software (HR and Payroll applications)

• Worked with ABRA and Peachtree payroll and HR software

• Familiar with HR requirements, procedures and documentation maintenance

• Performed Payroll, Accounts Payable and Shipping duties

• Bi-lingual in Spanish, American Sign Language and Signed English

• Excellent Customer Service Skills

• Consistently meets and exceeds job requirements

• Superior time management skills

• Pleasant professional phone and people skills

• Flexible team-oriented multi-tasker

• Able to meet eligibility requirements for access to classified materials

• Supervisory experience

• Experienced with multiple types of office equipment

• Managed 5 line switchboard for 30+ employees

• Experienced liaison between clients, management, staff and consumers

• Able to effectively and accurately process transactions

Achievements:

• Maintains high degree of confidentiality in the workplace

• Supervised 8 transportation case managers and initiated performance reviews for

personnel

• Supervised 5 underwriters for credit processing company and wrote performance

reviews for underwriting staff

• Liaison between clients, providers, sales staff and consumers

• Maintained detailed shipping records for secure package

• Created and maintained instructional manuals for all positions held

• Event Coordinator Assistant

• Researched potential business leads for previous employers

• Maintained calendars and scheduled appointments for 4 counselors

• Provided weekly reports specific to employer needs

• Maintained detailed procedural manuals

Employment History:

Pine Design Engineering Services 10/2003 - 12/2009

Secretary/Admin Asst/ Accounting Asst/Payroll Clerk/HR Asst/Shipping/Reception

Staffing Now 6/2003 - 8/2003

Administrative/Payroll/HR Assistant – various clients

American Network Transportation Mgmt 8/2001 - 4/2003

Utilization Center Manager/Transportation Case Manager

Tech Data Corporation 8/1999 – 12/2001

Administrator I/Channel Services/Accounting

Money Transfer Systems Inc 8/1997 – 5/1999

Supervisor/Underwriter/Sales & Merchant Liaison

Other Experience Includes:

• Attorney Robert J. Finck, Family Law - Substitute Secretary/Typist

• Family Resources Counseling Agency - Secretary/Receptionist

• Baxter Healthcare – Equipment Documentation Clerk

• Precisionaire Inc - Customer Service Representative

• Facilities Planning Division, GSA, Orange County, CA - Secretary to Manager

• Orange County District Attorney/Family Support Division -

Secretary/Receptionist/Cashier

• Social Security Administration - Post-Entitlement Representative

• Social Security Administration - Administrative Asst. to Branch Manager

Education:

Associate in Arts Degree – General Studies, St. Pete College, St. Petersburg, FL

Intermediate American Sign Language – St. Petersburg College, Clearwater, FL

Signed Exact English, Cerritos Community College, Cerritos, CA

Safeguarding Classified Information in the National Industrial Security Program

Marking Classified Information, Defense Security Service Academy

Various Microsoft Excel classes

ABRA Payroll and Human Resources Software classes

Currently taking on-line courses to gain certification as Facilities Security Officer

Personal/Professional References: Available upon request

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