Customer Service Assistant
Resume:
Fharzana Zahria
San Jose, CA
(Willing to relocate)
********@*****.***
Education
Santa Clara University, Santa Clara, CA
M.S. Engineering Management
GPA: 3.5
Expected Date of Graduation: June 2011
University of Maryland, College Park, MD
B.S. Chemistry, December 2007
Coursework
. Engineering: Semiconductor Physics, Alternative Energy Systems,
Photovoltaic Devices
. Management: Technical Development of New Products; New Product
Development Strategic Planning & Marketing; Law, Technology, &
Intellectual Properties, Systems Engineering; System Conceptual Design
. Chemistry: General Chemistry I and II, Organic Chemistry I and II,
Radiochemistry, Physical Chemistry I and II, Inorganic Chemistry,
Advanced Instrumental Methods
. Lab work: General Chemistry, Organic Chemistry, Bioanalytical,
Organic/Inorganic Synthesis, Physical Chemistry, Advanced Instrumental
Methods
. Mathematics: Single and Multi-variable Calculus, Differential Equations,
Linear Algebra
. Physics: Mechanics, Electricity and Magnetism, Waves, Laboratory
Experience, Nuclear Physics
. Technical Writing
. Entrepreneurship in Chemical and Life Sciences
Skills
. Top-notch analytical and quantitative skills from years of technical
study in the hard sciences (see Coursework below)
. Friendly, 'win-win', 'results-oriented' interpersonal skills which
provide immense value to both employers and clients
. Extremely pleasant phone demeanor
. Clear writing skills for both technical and regular office correspondence
. Effective team lead, especially on fast-paced projects with teams of any
size
. Thoroughly efficient workflow based on the Getting Things Done philosophy
. Rapid learning during unfamiliar situations
. Clear and level-headed during crisis, and always a staunch optimist
. Comfortable public speaker
. Expert at using Web 2.0 applications including Facebook, Twitter and
LinkedIn for promotion and marketing. Can learn any new computer
applications necessary very quickly.
. Extremely comfortable with most business applications (including MS
Office and Google Applications) and all major operating systems
(including Mac OSX)
. Experience with a variety of programming languages including C++, HTML,
SQL, C, Java, Matlab, Perl and Ruby on Rails
. Fluent in English, Hindi and Bengali/Bangla
Work Experience
Systems Engineer
MCE, Inc., San Jose, CA December 2009 - March 2010
. Responsible for integrating, testing, troubleshooting and supporting
complex servers from Supermicro, IBM, DELL, and HP
. Duties include integrating servers and workstations, building prototypes,
documenting RMA's, conforming to MCE's quality control system, and
providing post-sales support as required
. Consult Web 2.0 marketing strategies, including Twitter and Facebook for
MCE, Inc.
Freelance Personal Assistant (Part-Time) July 2008
- August 2009
Oakland, CA
. Full concierge responsibilities, including handling travel arrangements,
event ticketing and research
. Handled clients' personal finance
. Coordinated between different agencies to book speaking gigs
. Cold-calling companies and individuals to drum up new business
Language Consultant (Contract) May 2008 to July
2008
Center For Advanced Study Of Language, University of Maryland, College
Park, MD
. Carefully translated and annotated English documents to Bangla/Bengali in
both human-readable and machine-readable formats
Program Representative
February 2008 to March 2008
Department of Technology & Engineering, University of California Berkeley
Extension, Berkeley, CA
. Individual course and program development
. Course management through working with instructors and students; course
improvement through better course outlines
. Market research to enhance course
. Student advising
. Course proposals, business development, program administration and
logistics
. Maintain healthy relationships among institute, instructors, and students
. Recruit instructors and event speakers, often by cold-calling
. Work with the marketing department closely in publicizing the paper
catalog of the courses that UCB Extension offers that fell under courses
that the employee was responsible for
Teaching Assistant
August 2007 to December 2007
Department of Physics, University of Maryland, College Park, MD
. Teaching laboratory sections for PHYS103: Physics of Music Laboratory.
. Teaching preparation, assisting students in performing experiments,
managing students' needs during and outside of lab, and grading lab
reports.
Copy Center Facilitator
September 2004 to October 2006
Department of Physics, University of Maryland, College Park, MD
. Customer service, printing and binding books, computer troubleshooting.
. Use of multitasking copier and poster printer.
Program Facility Aide, June 2001 to August 2001
June 2002 to August 2002
Maryland National Capital Park and Planning Commission, Riverdale, MD
. Data entry and verification, filing, arranging interviews, running mails,
typing letters and receiving phone calls.
Web Developer Assistant
July 2003 to August 2003
Maryland National Capital Park and Planning Commission, Riverdale, MD
. Building the "Job Description" portion of MNCPPC.'s website, updating
website regularly.
Student Fellow Researcher
January 2007 to May 2007
Advisor: Dr. Andrei Vedernikov
Department of Chemistry and Biochemistry, University of Maryland, College
Park, MD
. Synthesis of different Platinum complexes, such as
(dmps)PtCl(CH2CHCOOCH3) as a precursor to a bigger project.
Research Assistant
June 2005 to September 2005
Supervisor: Dr. Romel Gomez
Department of Electrical Engineering, University of Maryland, College Park,
MD
. Project on improving SIDS monitoring device, production of motion and
sound sensors.
Research Assistant
March 2005 to June
2005
Supervisor: Dr. Drew Baden
Department of Physics, University of Maryland, College Park, MD
. Testing and analyzing software, putting together boards for a Particle
Accelerator.
Recognition & Awards
. The National Society Of Collegiate Scholars - April 2004 to December 2007
. Baldwin Scholar (2005, 2006 and 2007)
. Ronald E. McNair Scholar. Spring 2005 to Fall 2005
. Mu Alpha Theta Math Honors Society - 2001 to 2003
. Montgomery County Distinguished Scholar - 2003
. Montgomery County Top Achiever - 2003
Volunteer Experience
. Private Tutor: January 2007 to May 2007
. Physics Is Phun (University Of Maryland, Dr. Richard Berg): November
2006
. Administrative Assistant (MNCPPC): June 2001 to August 2001
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