Customer Service Manager

Jason M. Spriggins

**** ******* ******, *** *******, LA 70127

Home: 504-***-****; Cell: 504-***-****; Email: **************@*****.***

EXPERIENCE SUMMARY

Team leadership, Data Analysis and Dissemination, Quickly Assessing and Discerning Situations,

Analyzing Needs, Allocating Resources and Implementing Solutions for Process Improvement;

Highly Organized and Detail Oriented, Excellent Writing and Verbal Communication skills;

Working with Internal and External Customers, Interacting with Managers and All Level of Staff,

Preparing Manuscripts for Publication; Strong Ability to Handle Multiple Projects and Meet

Deadlines

EDUCATION

Xavier University of Louisiana, New Orleans, LA

Bachelor of Science in Computer Information Systems, December 2004

Minor: Business Administration

WORK EXPERIENCE

W.W. Grainger, Industrial Supply, (10/31/2004 - Present)

Team Lead/Sales Associate

Falls Church, VA United States

Supervisor: Michael Snuggs (Branch Manager) 703-***-****; Contact: Yes

Salary: $50,000 per year

Lead employee orientation, training and team development initiatives through coaching

Responsible for identifying company needs through network analysis, budgeting and allocating

resources to execute company initiatives. Regularly use of systems and computer technologies to

design, edit, and compose company district newsletter, reporting statistical data to forecast district

wide production needs. Used publication to distribute the organizations guiding principles and

practices throughout all levels of staffing within the district.

Enterprise Leasing Company, Enterprise-A-Car, New Orleans, LA (01/2005 - 08/29/2005)

Management Trainee

New Orleans, LA United States

Supervisor: Derek Perrien (Branch Manager) 504-***-****; Contact: Yes

Salary: $32,000

Managed and maintained company resources, both people and equipment

Trained new hires, built and lead teams of self-motivated and results driven employees meeting

company timeframes for assignments

Reconciled account receivables and collected past due or current unpaid balances increasing

month end closure rate

Created new relationships which impacted sales growth by marketing to local businesses

Implemented customer service retention plans

Xavier University of Louisiana, Institutional Advancement, (05/2002 - 07/2002)

Office Clerk

New Orleans, LA

Supervisor: Bella Thompson

Stipend: $1000

Provided communication support between office administrators and senior University executives

Accountable to Office Manager for opportune production of manuals and programs

Responsible for organized upkeep of office files and data

SKILLS

Computer Languages: C++, Java, COBOL

Operating Systems: Unix, Windows

Misc: Microsoft Access, Excel, Power Point, Word, Works, SQL

Foreign Languages: French

HONORS/ACTIVITIES

Market Expansion Team (W.W. Grainger 2006-2007)

District Newsletter Editor-In-Chief (W.W. Grainger 2006-2008)

Insight To Action Leadership Team (W.W. Grainger 2006-Present)

Completed, Rockhurst: “Leadership for First Time Managers” Training

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