Customer Service Assistant

Melody J. Reid

**** ******** ***., ******, **

**080

********@*****.*** (803)-237-

2920

Objective

I am professional, personable, and detail orientated. My goal is to

provide clerical support while maintaining a pleasant work environment.

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Education

University of South Carolina 1999-2005

Bachelor's Degree: Media Arts

Minor:

Theatre, Speech, and Dance

GA Work Ready Certified (Gold)- May 2010

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Experience Highlights

. I have 5 years experience as an Administrative and 2 years as a

Receptionist.

. Customer service and sales has been a major component throughout my

work experience

. Co-organized, hosted, managed contests, and registered talent for

promotional events.

. Developed and executed a more effective internal communication system

within the IMR.

Career History

Self-Employed Elderly Assistant-GA

Home Care Assistant

2008-Present

. Provide light home cleaning assistance.

. Schedule all doctor appointments.

. Communicate and record all medical events in a binder for doctors and

family members.

. Provide transportation to all appointments.

Cobb County School District- GA

2008-Present

Substitute Teacher

. Execute lesson plans.

. Monitor children's behavior.

. Dependable in communicating activities, expectations, and positive

reinforcement.

Turner Broadcasting (Turner Temps) Atlanta, GA

Administrative Assistant / Receptionist

2007-2008

. Handle all aspects of conference room usage

. Greeted all external and internal traffic such as: visitors, vendors,

and production support.

. Handle administrative projects as well as assist in the over flow of

departmental needs, and provided support for executive assistants.

. Effective problem solver for all incoming and external callers.

. Responsible for updating correspondence relating to: commuter passes,

video and audio system complications, security issues, and conference

room connections.

Clear Channel Broadcasting-Radio (WXBT- 100.1 the Beat) Columbia, SC

Programming Assistant

2006 - 2006

. Assisted in managing and communicating changes in daily production

schedules to staff.

. Assessed weekly research data compiled to help the Program Director

makes weekly program decisions.

. Maintained up-to-date contact lists of community service

organizations, sponsors, and local schools.

. Updated website information and some design, as well as arranged and

managed online contests.

. Assistant Coordinator for station give-a-ways, events, and promotions.

"No Joke" Entertainment, Columbia, SC

Production Assistant/Manager

2003 - 2006

. Office assistant to the President and Vice President of No Joke

Entertainment.

. Stage Manager during live concert tapings.

. Solicited sponsors to buy commercial slots during local reality show

that aired on the WB station.

Skills: Proficient in Microsoft Office Suite (Excel, Microsoft Word,

Outlook, Power Point)

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