Manager Technician

*** ***** ***** *: 410-***-****

Lane C: 410-***-****

Gwynn Oak, Maryland W:

***** *:

*********@*****.***

E:

ejitguru_62@hotmail

.com

Enoch M. Johnson, Jr.

Objective Support the growth and profitability of an organization or business that

provides challenge, encourages advancement, and rewards achievement with

the opportunity to utilize my substantial experience, and skills in an IT

Clearance position involving uter Networking, Help Desk, or Personal

Computer/Workstation Support within the Technology Industry.

Active Top Secret/SCI Clearance [Full Lifestyle Polygraph] - Federal

Contractor

Technical Help Desk Technician Network Upgrades

Skills & Configuration

Hardware/Software Troubleshooting Technical/User Support

Network Administration Install &

Configure Network Printers

DHCP-TCP/IP Knowledge Cable

Installation/Repair (CAT 5)

COMPUSEC Manager Microsoft Office

Equipment Custodian (IPMS) Windows NT/2000

Professional OS

Experience Certification & Accreditation Package Windows XP Home

Edition/Professional OS

UNIX Operating Systems (1985-1995) FDE Encryption Process

11/2009-04/2010 L1 Solutions/Advanced Concepts Inc

Columbia, MD

System Administrator/Desktop Support Technician

Performs Tier 1, 2, and 3 level system administrator duties of hardware and

software.

Work tickets via Remedy throughout the day to include new accounts and user

transfers.

Performs new workstation installations and migrations on office

requirements.

Image workstations for the CES environment.

Excess old equipment from user clients.

Assigned to deployment teams to beanstalk workstations and office moves.

Monitor tool for system wide outages that may affect CES sites.

Technician of the day assigns work tickets of the previous day to all SA in

the Desktop section.

01/2009-10/2009 Eagle Alliance

Annapolis Junction, MD

Refresh Support Technician

Coordinators assign work tickets of old workstations based on barcodes in

the asset database.

Sets up, configures and supports workstations, printers, and scanners.

Upgrade operating system software on user workstations.

Install all required and approved software on all refresh workstations.

Performs installs, upgrades and configures system files and services.

01/2008-12/2008 Eagle Alliance

Annapolis Junction, MD

Senior System Administrator/Local Support Technician

Performs system troubleshooting to isolate and diagnose common system

problems remotely and locally.

Sets up, configures and supports internal and or external networks.

Upgrades and install system hardware components and software as required

(COT and GOT).

Performs installs, upgrades and configures system files and services.

Monitors and improves system performance through kernel and file system

tuning.

Provides technical support to thousands of users locally and telephonically

tracking with Remedy.

Implements policy changes through Active Directory using OUs and

containers.

Supports Windows 2000, XP, MS Servers, Active Directory, Remedy and UNIX.

08/2005-12/2007 Eagle Alliance

Annapolis Junction, MD

System Technician

Assigned to the Network Migration Team converting legacy to Foundry fiber

connections.

Surveyed all legacy network switches on the north and Fort Meade campuses.

Removed fiber from legacy to install connections on Foundry switch.

Reduced overall number of legacy connections by 50% within 10 weeks.

Completed more than 498 legacy connections and readied 23 switches for

removal.

Connection count goals were met and exceeded on a weekly basis.

08/1998-08/2005 United States Postal Service Linthicum

Heights, MD

Mail Processor/Flat Sorting Machine Operator

Loaded mail pieces to flow through distribution system.

Cleared/culled out items that caused jams not requiring hand tools.

Removed all mail pieces from bins into trays, carts, racks, etc.

Notified supervisor or maintenance personnel when malfunctions occur.

Loaded magazine and other publications onto ledges for processing.

Keyed and verified sort mail for accuracy.

Inserted all mail pieces into machine to the proper destination bins.

Dispatched direct mail into sacks, pouches, or other containers.

09/1982-10/2006 U.S. Air Force World-wide

Asst. Workgroup Manager Information Systems

Supervise the Unit's File Plan and Record Systems.

Prepared official memorandums, messages, and reports.

Maintained official mail and distribution schedules.

Performed workgroup administration duties for assigned unit personnel

Support Windows NT/2000 Professional/XP Professional Operating Systems

Support Microsoft Office/Suite applications

Set-up computers and printers to be added to the Network (LAN/MAN/WAN).

Configure and set-up all incoming computers, docking stations and printers

for users.

Perform systems diagnostics, troubleshooting, on-site support, and

instruction to 50 users.

Maintain files and applications using Internet and local intranet services.

Knowledge and training with DHCP and TCP/IP.

Implement directives and instructions: manage information regardless of

media life cycle

Equipment Custodian (maintain computers & equipment; IPM System/BAR CODE)

Provide IM support through manual and automated technology:

Maintain, plan, control programs, policies, methods, and procedures

concerning publications

Forms management, office systems, records, and administrative

communication.

Education 1/2007- Present University of Phoenix Student Bachelor of Science

Information Technology

12/2008 University of Phoenix Information Systems Security Track (May 2009

Graduation)

5/2008 Microsoft Vista 5118A Maintaining & Troubleshooting Computers Course

5/2008 Microsoft Vista 5119A Supporting Windows Operating System and

Applications Course

9/2004 Lincoln Technical Institute Graduate

Computer Concepts - Core competencies of how technology really works

Microsoft Windows 2000 for Power Users - Full overview of the Windows 2000

OS

Customizing the Windows 2000 environment to security and user/group setup

and administration

Including introduction to Windows registry

Microsoft Office 2000 - Professional Approach and Guide to Troubleshooting

and Problem Solving

Network+ Preparation - Detail overview on how to install, configure, and

troubleshoot a network

A+ Core Hardware and OS Technologies - In depth study and preparation for

certification

Attendance 95%; Grade Point Average 3.68

12/2002 Workgroup Manager A+ Course

6/1997 Morgan State University (6 Non-Degree credits Curriculum related)

6/1995 Wayland Baptist University (85 Degree credits)

Military Retired Veteran Served 24 years for the United States Air Force and

Experience Reserves

10/5/1982 Enlisted in the United States Air Force

6/30/1995 Honorable Discharge from Active Duty United States Air Force

7/1/1995 Enlisted in the United States Air Force Reserve

10/1/2006 Honorable Discharge from Active Duty United States Air Force

Reserve

Professional References

Milton L. Brown, Jr.

Flat Sorting Operator

9816 Tolworth Circle

Randallstown, Maryland 21133

410-***-**** (C)

410-***-**** (H)

Wayne Epps

Mail Handler

1008 Saint Agnes Lane

Baltimore, Maryland 21207

443-***-**** (C)

410-***-**** (H)

Leroy High

APWU Area Vice-President

1015 Hollimont Road

Baltimore, Maryland 21207

410-***-**** (C)

410-***-**** (P)

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