Customer Service Assistant

***** ** **** ******

Miami, Fl *****

Phone: 305-***-****

E mail: x ********@***.***

Katie H a r t

Objective

I hope to join a team that thrives in guest and customer service.

Work Experience

Ma r r iott Villas at Doral, Doral, FL December 2008 – February 2010

Front Desk Associate

• Assisted and accommodated all guests with specific requests

• Worked closely with a diverse team

• Attended t raining workshops and maintained current knowledge about the property

• Checked in and out guests

• Handled large amounts of money and credit card information securely

• Resolved customer service challenges

• Mastered the property management and reservations computer systems

• Communicated with other departments to better assist the guests

• Retail replenishment and sales f loor maintenance

Kiddie Academy, M iami, FL April 2008 – November 2008

Teacher’s Assistant

• Assisted with and planned activities

• Involved in lesson planning and creating new ways of learning

Stirling Spinal Health & Wellness, Hollywood, FL January 2006 – April 2008

Receptionist/Office Assistant

• Assisted guests in the treatment rooms

• Worked with several Insurance Companies to assist guests with benefit knowledge

• Assistant to office manager

• Answered phone calls and handled them accordingly

• H IPPA compliance knowledge

• Scheduled and confirmed appointments

Education

AVEDA I nstitute, F t. Lauderdale, FL September 2009 – April

2010

• Full Specialist Esthetician and Massage Therapist

Cosmix School of M akeup Artistry, F t. Lauderdale, FL August 2006 – January

2007

• Multimedia Makeup Artist

Dev ry University, M iramar, FL July 2006

American Senior H igh, M iami, FL August 2001 – June 2005

Community I nvolvement

Breast Cancer Research Foundation Awareness Month October 2009

Breast Cancer Awareness Walk 2006

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