Customer Service Project Manager

DARION BILLINGSLEY

**** **** **. *******, *.A. **032 APT# 4

PHONE 347-***-****//404-***-**** E-MAIL: ********@*******.***

Online Portfolio: http://www.designrelated.com/darry628

Objective Prepress Production Artist / Graphic Designer specializing in

computer graphics.

Computer Experience

QuarkXPress, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Adobe

Pagemaker, Adobe Acrobat Pro, Omnipage, Fetch, Microsoft programs (Word,

Excel, PowerPoint), Preflight Pro, Toast, Scitex Workflows ( PDF,DCS,EPS).

Work Experience

Aug. 2009 - Present

FedexOffice/FedExKinkos Buckhead, GA

Center Production Coordinator

Sets up and produces single or multiple copies of printed, typewritten, or

other machine-acceptable original material, using photocopy equipment with

reduction, enlargement, collating and binding capabilities. Able to provide

key services that include correcting stoppages by making minor adjustments,

in accordance with equipment manufacturer's operating guides. Produces

single or multi-color documents requiring the merge of covers, text,

indices and related items. Operates binding and other auxiliary equipment

Performs all phases of equipment set-up, operation and routine maintenance.

Responsible for the maintaining equipment, supplies and provided customer

service, including anticipating customer needs, suggesting alternatives and

problem solving, and is able to satisfy those needs with a minimum amount

of supervision Produce work in accordance to pre-established priorities of

customer projects.

Nov. 2006 - Aug. 2009

FedExKinkos Decatur, GA

Production Operator/SPC In-Training

Takes lead responsibility for digital imaging, scheduling and running black

and white or color production on full service orders, including finishing

services and large job management. Using my knowledge of theory and

technique was able to achieve the highest possible quality. Sets up

complex orders and performs multiple tasks at the same time, using

automatic equipment capabilities. As a team member, I take preemptive

action to prevent errors and waste. Troubleshooting equipment and customer

problems using extensive knowledge of solutions and resources. May direct

work of production team members. Maintains equipment and supplies, to

include cleaning and repairing. May provide customer service, including

anticipating customer needs, suggesting alternatives and problem solving,

and is able to satisfy those needs with a minimum amount of supervision.

Takes customer orders, giving pricing information, performs consultative

selling to customers, and explains the benefits of digital printing

technology to customers. May pick up and deliver customer orders as well as

collates, sorts and organizes customer orders. Produces work in accordance

to pre-established priorities of customer projects.

Oct. 2004 - Oct. 2006

Nucleus Imaging New York, NY

Prepress Production Specialist

Provides the connection between the Creative Team and the Production Team.

Reviewing of generated files by the client so that film/plates can be

accurately prepared in compliance with job specifications and company

quality standard. Assisting the inside and outside sales staff in promoting

services to client. Schedules all work to meet customer timeframe

requirements. Works closely with other staff members to meet or exceed

customer satisfaction and service.

Dec. 1996- March 2003

Quad Graphics New York, NY

Senior Production Specialist

Create, prepare and preflight litho files for outsourcing to third party

vendors. Scan or convert black and white files for production. Prepare

color files to be imaged on the digital color presses. Communicate prepress

requirements to project managers and sales personnel. Perform database

printing functions including data cleanup, mail merges and file generation.

Troubleshoot problem files on both Mac and PC platform. Log time into

prepress tracking worksheet for invoicing, proof and read all copy before

releasing to project manager or customer. Preflight and troubleshoot

customer digital files, load fonts, inspect graphics, and make color

separations. Prepare files for output to film/plate. Layout/impose files on

printer templates. Set up register targets and trim lines for production.

Output files to image setter; set line screens, resolution, and other press-

specific settings. Make backups on a regular basis and organize files for

safe keeping and for easy retrieval. Clean and maintain equipment and work

area following maintenance procedures, and update maintenance logs. Monitor

and manage inventory of design and graphics supplies; order and stock

supplies as assigned by supervisor. Maintain image setter and processors -

changing media and chemistry, order supplies. Perform routine computer

maintenance, including software updates and utility programs.

March 1994 - Sept. 1996

Macy's East Brooklyn, NY

Customer Service Rep. (Big Ticket)

Respond to inbound calls and be responsible for resolving customer inquires

(bedding, furniture). This includes delivery of merchandise, inquires on

warranties, service technicians, special orders, parts. Setting delivery

dates and working with the sales personnel in all divisions. Provide

customers with product and service information. Transfer customer calls to

appropriate staff. Follow-up on customer inquires not immediately resolved.

Recommend process improvements.

Oct. 1992 - March 1994

Abraham & Straus Brooklyn, NY

Production Specialist

Worked with pre-flight, trapping, imposition and film output of artwork.

Supplied digital files by in-house design staff and customers in a variety

of formats. Dealt with the design, photo/imaging, and print shop units to

establish and streamline color management methods. Review job tickets for

print production. I assured accurate input of information for production

schedule, inventory and data collection purposes. Consultation with

customers on projects as required. Consult and communicate with Project

Coordinators to assure production schedule.

Education

State University of New York - Farmingdale Farmingdale, NY

A.A.S., Graphic Communication 1991

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