Customer Service Specialist
Resume:
ROBIN SEYMORE
Austell, GA. 30168
*****.*******@*****.***
Career Summary: I am seeking an opportunity utilizing my training and
experience. I am a detailed-oriented individual with excellent
interpersonal, organizational and communication skills.
Experience:
Public Contact/Administrative (20+ Years)
Assisted with personnel coaching/counseling of HR issues; issue warnings;
facilitated new hire orientation and up training of soft skills; monitored
attendance and performance of trainees; coordinated with HR/QA/Operations
regarding behavior and training issues; distributed training reports to
authorized personnel; provided supervisory assistance; conducted silent
monitoring and side-by-sides. Benefits open enrollment and customer service
processing. Monitored service performance; inbound/outbound cross-
marketing of products; data entry. Administered and coordinated activities
among homebuyers, attorneys, realtors, lenders and insurance agents.
Counseled first time homebuyers about mortgage types and procedures.
Coordinated and conducted group workshops; attended mortgage closings.
Administered city loan and grant home improvement programs; completed
client intake forms; wrote articles for newsletter and marketed home buyers
program. Interfaced with governmental agencies; escrow agents and title
companies. Handled customer inquiries via telephone, mail and personal
contact. Trained Customer Service Representatives; researched and resolved
complex issues.
Processing (17 Years)
Completed training/payroll/HR reports. Compiled and input data into
computerized system; reviewed and verified reports; reconciled errors.
Manual calculations of payroll data; report distribution to authorized
personnel; processed FMLA, RTW; processed open enrollment packages.
Processed city loan and grant home improvement applications; processed
rent payments for subsidized housing apartments; reviewed purchase/sales
contracts; initiated mortgage loan applications; ordered and reviewed
credit reports; ordered and reviewed employment and bank verifications;
calculated monthly payments/debt-to-income ratios. Completed in-house
bridge loan application packages and forwarded to in-house underwriting
committee.
JOB HISTORY:
Training Coordinator/Customer Service Representative, Sykes Enterprises,
Inc. 2008-5/2010 Buffalo, NY
Payroll Specialist, TaraCares Inc. 2006-2007 Buffalo, NY
Payroll Specialist, Various Temporary 2004-2006 Atlanta, GA
Sr. Payroll Specialist, Rollins, Inc. 2001-2004 Atlanta, GA
Payroll Specialist 1, Suntrust Banks, Inc. 1998-2001 Atlanta, GA
Jr. Payroll Specialist/Quality Control Representative, Rollins, Inc 1995-
1998 Atlanta, GA
Administrative/Clerical/Receptionist, Various temporary 1994 Atlanta, GA
Homeownership Coordinator/Housing Specialist, Broadway-Fillmore NHS, Inc.
1991-1993 Buffalo, NY
Mortgage Foreclosure Specialist, Goldome Realty Credit Corp. 1989-1991
Buffalo, NY
Customer Service/Assumption Specialist, Embanque Capitol Corp. 1986-1989
Buffalo, NY
Education:
Bachelor of Science, Communications, Medaille College
Paralegal Studies, Georgia State University, Atlanta GA.
Software: JDEdwards, ADP PCPW, ADP Expert, Peoplesoft; PowerPoint; Kronos,
Microsoft Word, Microsoft Outlook; knowledge of Excel, HRIS; Lotus Notes;
SAP
REFERENCES AVAILABLE UPON REQUEST
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