Software Active Directory

Profile

Seeking a challenging position in the IT field. To work in a professional

environment, acquire the ability to grow and use my skills to the greatest

potential for the company's success as well as my personal success.

Experience

Tech Support, CGS - Dunwoody Ga 2007-2010

Troubleshooting IBM/Lenovo Think pads, Think Centers, and Servers Hardware

Think vantage proprietary software.

Schedule Depots, sent Techs and Cru parts to customers for resolutions

Handled customer escalations and resolved multiple concerns promptly

IT Security, Apex - alpharetta ga 2004-2007

Provide billing and technical application access to Verizon Wireless

employees nationwide

Knowledge of ACSS, Vision, MARS, I2K, NetACE, OPAL, BOA, CACS, RADAR, RMS,

And InfoCenter

Perform Technical writing for Vision Billing application

Conduct Sarbanes-Oxley compliance audits for improper access to Vision

billing system

IT Contractor, Job corp, Atlanta GA 2003-2004

Set up 36 Computers on a network for the Finance, Administration and Staff

Network Computers to printers numerous servers

Administrate multiple security level clearance for different departments

Educate users on software and hardware stations

Education

Strayer University - Atlanta Ga - BSIS

Skills

Setup Wire and Wireless networks

Knowledge of Office 2007 office 2008 and Lotus Notes

Instructing and/or coaching coworkers

Knowledge of Active Directory, Sysprep, snapins

Managing, maintaining and troubleshooting hardware

Knowledge of Wintel, Mac OS X, Linux

Ping networks understanding DNS and remote access

Knowledge of VMware and Parallel Software

Referrals

Pre request

Contact this candidate