Project Manager Administrative Assistant

Amber Aboshihata

*****.**********@*****.*** . 718-***-****

Summary

Project Manager with Operations and Analysis background, with emphasis on

process improvement. Experienced in leading a team, training staff,

implementing policies and procedures, setting and monitoring performance

metrics, and maximizing workflow and productivity.

Experience

Assistant Director of Planning and Analysis

Wildcat Services Corp - Bronx, NY

4/2008 - Present

A non-profit organization, Wildcat is the chosen vendor for the Bronx

Workforce1 Career Center, which is one of seven such Centers throughout

the City. The Center provides placement assistance and training to over

10,000 jobseekers each year and is the job engine for many Wildcat

programs and other community organizations. The customer population

includes both the chronically and recently unemployed, as well as those

looking to upgrade their skills or their jobs through training and career

coaching.

. Develop, implement and coordinate strategies designed to promote the

improvement of job seeker, business customer, and Community Partner

matching throughout the organization

. Drive system-wide initiatives; synthesize quantitative and qualitative

information to communicate status, progress, deliverables and resource

requirements

. Coordinate with Leadership Staff and\or outside parties on all matters

related to operations, technology, and process improvement

. Advise the operations group; provide input based on observations,

analysis, and expertise in specific areas of the business

. Create, improve, and distribute operational and management reporting

information for organizational programs to management, shareholders,

and clients

. Perform data analysis to support strategic goals, service delivery,

and operations and monitor performance against contractual and

strategic goals

. Advocate for obtaining resources, overcoming obstacles, and pursuing

opportunities associated with change management

Program Administrator

Wilson Elser Moskowitz Edelman and Dicker - White Plains, NY

6/2007 - 4/2008

Wilson Elser Moskowitz Edelman & Dicker LLP is a full-service firm with

clients in the United States, Latin America, Europe and Asia.

Domestically, the firm is ranked among the top law firms identified by

The American Lawyer and listed in the "Top 50" by The National Law

Journal.

. Responsible for electronic billing administration of over 20 client

accounts, including Zurich, AIG, and New York City Housing Commission.

Electronic receivables resolved amounted to 3.2 million.

. Implemented new and existing clients onto electronic billing systems,

and administered various external middleware systems for clients

. Validated invoice data and cross reference electronic output against

vendor/client guidelines and reconciled electronic data between

clients database and in-house system

. Troubleshoot and process complex electronic invoices and LEDES files

Relationship Manager

Eltman Eltman and Cooper PC - New York, NY

6/2006 - 6/2007

Eltman, Eltman & Cooper, P.C., has been a leading practitioner of credit

and collections law since 1947. Since 1993, Eltman Eltman & Cooper has

been a pioneer in using legal collections and judgment enforcement to

maximize returns in the debt buying industry. The firm now has

established a new collection niche that capitalizes on the latest

innovations in modeling and investigation techniques to revolutionize

judgment enforcement.

. Led the Eltman Legal Network, the management of subcontracts awarded

to outside legal collections agencies with state-specific

capabilities.

. Managed a portfolio with net monthly collections expectations of 1.2

million, monthly suit projections of 900, and monthly judgment

enforcement rates of 15%.

. Audited inventory of debtor's accounts for work effort and progression

from placement of account to post-judgment stage, seeking opportunity

for liquidation on account groups across the legal network and

creating strategies for moving the inventory

. Allocated internal resources to network attorney firms to facilitate

the collection/suit of account

. Participated on an in-house conversion from Advantage Collector to

Columbia Ultimate Collections Software

. Coordinated the in-house testing phase with outside software

development team

. Directed and documented the test effort with clear and concise

plans, cases, and procedures and created macros that would act as

patches/workarounds to overcome limitations of the new system.

. Created training modules and led workshops for employees on aspects

of the new software as it related to several departments and

positions

. Organized correspondence features on Columbia Ultimate Collections

Software, by formatting letter and legal document text, and merge

codes to populate letter and document fields

Credit/Collections Manager

CMP Entertainment Media - New York, NY

8/2004 - 7/2006

CMP Entertainment Media, a subsidiary of United Business Media, was a

niche publishing group that served professional and enthusiast musicians,

recording professionals, sound engineers, audio and video systems

installers and technology educators. Publications included 14 magazines,

eight events, numerous supplements and newsletters, custom products, and

over 20 rapidly growing online properties.

. Oversaw a credit department of 3 staff, managing the collections of

business print advertising exceeding 4 million monthly.

. Refurbished existing credit policy and orchestrated a collections

procedure that effectively reduced the Days Sales Outstanding

. Created a tear-sheet transmittal process to reduce mailing and labor

costs, customer deductions, and the receipt-to-payment cycle

. Investigated redundancy in vendor collection agencies and elected

solutions that increased revenue on both domestic and international

accounts

. Generated daily, weekly, monthly, and yearly forecasts based on past

performance analysis and reported on outstanding debt and profit

center statistics monthly to the VP of Finance

. Completed standardization of a Customer Query Management System for

the United States office locations

. Implemented Credit Orientation Training Program for entering sales

employees

Credit Analyst

Cooper Wiring Devices - Long Island City, NY

3/2000 - 8/2004

A subsidiary of Cooper Industries, Cooper Wiring Devices manufactures

industrial locking devices, commercial grade switches, residential

decorator devices, and other electrical wiring products.

. Responsible for the issuance of credit lines to business vendors and

the collection of accounts receivables amounting to 10 million

monthly, maintaining a receivables past-due percentage of less than 6

percent.

. Conducted review of credit history on new and current clients,

utilizing Dun and Bradstreet/Experian reports to evaluate credit risk

Various Consulting Assignments - White Plains, NY

5/1999 - 3/2000

. Cooper Wiring Devices- Payroll and Credit Departments

. Seagram's -Administrative Assistant

Office Manager Mood Inc. Fabrics - New York, NY

4/1998 - 5/1999

. Investigated delinquent accounts and developed a functional collection

system

. Researched clients and implemented a custom tailored catalogue mailing

Administrative Assistant Paul Caccia, PC, CPA - New York, NY

1/1998 - 4/1998

. Invoiced, billed, and applied customers' payments to their

corresponding accounts, handled collection procedures on delinquent

accounts, and operated the production of tax returns during the tax

season

Activities

4/2005 - Present Freelance Journalist Pro Sound News - New York, NY

. Research potential story and article ideas in the field of sound

production

. Conduct interviews and photography on selected audio engineering

personnel, equipment, concerts, and venues

. Write articles ranging from 500 - 2000 words on technical aspects of

the sound engineering and production process

Skills

Analytical abilities include Lean methodologies, forecasting and

performance management calculations, and data mining/customizing reports

using SQL. Software applications include Elite, Advantage Collector,

Columbia Ultimate Collections System, Peachtree, QuickBooks, Oracle, JD

Edwards, FutureProof Booking, Business Objects, Crystal Reports, AS/400,

and the Microsoft Office programs Word, Excel, Access, Project, Visio,

Outlook, and PowerPoint

Education

B.S. Mathematics Empire State College Hartsdale, NY

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