Project Manager

Rupangi Kadakia

**** ********** **, *** ****, CA – 95131

Ph - 408-***-****, Email - **********@*****.***

Objective:

A challenging Business Analyst hands on position with a progressive company where I can provide a positive and immediate impact utilizing

outstanding team ethics, innovative decision making and a vision for business software development success

Professional Profile:

• Experience in technology and operations field for retail industry

• Experience in software development, website creation, maintenance and web content maintenance

• Experience with strong knowledge of SDLC (Software Development Life Cycle) methodology and Project Life Cycle

• Excellent skills in client relationship management, interaction with business partners, subject matter experts, technology

partners

• Expertise in managing multiple projects at multiple locations from inception through design, development, testing and

release phases, prioritizing requirements and delivering solutions meeting project constraints

• Experience in creating and analyzing Business Requirements Documents, Functional Requirement Documents and propose

changes for process improvement

• Experience in .NET, C#, ASP, ASP.NET, HTML, XML, XSL, JavaScript, SQL and Web services

Professional Experience:

Employer: eClerx Services Ltd, Mumbai, India Mar 2010 – Sep 2011

Client: Dell, USA

Associate Process Manager (Operations)

• Managed 4 processes (multi location) with a total strength of 20+ members

• Proactively took up the ownership of one of the most critical and revenue generating projects for the client and met the tight

deadline

• Individually built a system on Microsoft SharePoint for usage by internal eClerx processes

• Responsible for acquisition of new talent, training, resource allocation/utilization, reporting and quality audits

• Responsible for Project schedule, resource engagement, project meetings, project monitoring/control and reporting

• Build Quarterly Business Reviews for the client and help clients with change management activities

• Perform Root Cause Analysis, Process re engineering and make recommendations

• Ensure the team meets the agreed turnaround time along with quality so as to meet the client SLA

• Track and prepare team’s performance / KPIs reports

• Performed Business Process Modeling using Visio and recommended process improvements to the Dev team

• Managed client relationships and expectations to achieve project objectives

• Performed extensive Risk Analysis involving Project Management, Business and Engineering team, identified technical and

business risks and created a mitigation and response guidelines for the same

• Reviewed UML Use Cases and Activity Diagrams and assisted QA team in making test plans and test cases

• Prepared Project Status Reports, attended and conducted meetings and presentations to keep executive staff and team

members apprised of goals, project status, and resolving issues and conflicts

Employer: Accenture Services Pvt. Ltd, Mumbai, India Sep 2006 Sep 2008

Client: Best Buy, USA

Software Engineer

• Analyzing client requirements understand the functional documents, create the design and technical specification

documents

• Creating and updating ASP pages, XML, XSL and HTML files

• Developed web pages in ASP .NET 2.0 and C# and also updates to JavaScript

• Creating and updating database scripts and stored procedures in Microsoft SQL Server

• Made use of Master pages, CSS, Infragistics, CSLA Architecture, MVC pattern, collection of data objects, AJAX, Enterprise

library and WCSF Architecture to some extent

• Unit testing and System Integration Testing

• Directly interacted with the Client teams and US counter parts; also responsible for sending status reports on daily basis

Academic Education

M. S. Ramaiah Institute Of Technology, Bangalore, India 2002 2006

B.E. in Computer Science & Engineering

Certifications

MCPD EA Certification

Microsoft Certified Professional Developer 2007

Microsoft Certified Technology Specialist

Java Certified (Core Advanced and JSP) by Karrox Technologies Ltd. 2011

Notable H ighlights

• ASE Achievers Award (Performance excellence award) for exemplary performance in one year in Accenture Services Pvt.

Ltd.

• Service Performance Award from HR Rep in Accenture Services Pvt. Ltd.

• Celebrating Performance Award from Team Lead and Manager in Accenture Services Pvt. Ltd.

• APM of the Quarter award for excellence in work by eClerx Services Ltd.

• 2 Spot Rewards for excellence of performance in various domains by eClerx Services Ltd.

• Repeated appreciation from clients

• Organized multiple team building, recreational and functional events

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