Customer Service Human Resources

Luis A. Hernandez Jr.

**** ******** ***. *** *.

Elizabeth, NJ 07208 908-***-****

*************@*******.***

Employment Objective To secure a permanent and successful meaningful career in Human Resources where my

educational skills, strong work ethic and interpersonal skills will allow me to excel and exceed

my employer’s expectations

Education

Farleigh Dickinson University, Madison, NJ

2008

PHR (Professional in Human Resources) prep course completed.

Obtained PHR certification from the HRCI

Cittone Institute, Edison, NJ

2004 2005

Business Administration, 4.0 GPA

Elizabeth High School, Elizabeth, NJ

2000 2004

College prep curriculum

Work Experience

Sept 2006 Present PFG/AFI Food Service, Elizabeth, NJ

Human Resources Generalist

Report directly to Vice President of Human Resources, Screen applications, contact and

interview applicants pertaining to open positions, Recruit drivers and warehouse personnel

for Union positions to reach projected goals. Set up Drug Screens, process background

checks and set up appointments for medical screening as necessary. Utilize ADP to enter

new hires’ personal information and salary information, Employee record maintenance and

terminations, Create Weekly and monthly New Hire and termination reports and Assist with

entering Payroll. Create employee folders ensuring proper signatures on all documents for

new hires and for terminated employees, update members of management status of potential

new hires in the pre screening process.

Cohoes Fashions, Elizabeth, NJ

July 2002 May 2009

Customer Service Supervisor

Report directly to the Customer Service Manager/ Operations Manager. Train new customer

service cashiers, assist in managing the day to day operations of the front end registers and

delegate responsibilities to associates as required, manage shift changes, accounting close

out procedures, handle customer disputes and find resolutions, provide exemplary customer

service, process merchandise, visual displays, ring sales, aid in loss prevention.

Diamond Staffing, Inc., Elizabeth, NJ

May 2005 May 2006

Payroll Manager

Jan 2007 Mar 2007

Establish ongoing, professional relationships with clients to provide payroll services, sort,

process, and distribute multiple payroll accounts totaling over $200,000 weekly in doing so

ensuring proper billing to customers weekly, create spreadsheets and timecards for clients,

Assist in creating spreadsheets to calculate payroll for independent contractors and actual

loss per week. Assist in the recruitment of new employees for specific client needs and

requests

Computer Skills Microsoft Office, Familiar with Lawson, ADP and AS400, database & Internet search

engines, Internet research, and website knowledge.

Languages Bilingual English/Spanish

References Furnished upon request.

Contact this candidate