Project Manager Customer Service
Resume:
Arthur L. Holt
************@***.***
SUMMARY
Experienced IT Programmer with proven success in coding programs, problem
solving and customer service.
Worked with Project Management to identify new opportunities and with
customers to complete testing for new products. Involved in data mining
initiatives entailing collecting and analyzing data to evaluate existing
and potential products and services. Responsible for providing
information and insights into the client's marketing specifications and our
products. Involved in the quality control of marketing campaigns through
monitoring, testing and analyzing output data.
Excellent team player and critical thinker who can apply financial services
knowledge to profitable vendor relationships and revenue enhancing
initiatives. Reputation for communicating clearly and concisely with both
technical and non-technical audiences. Energetic self-starter with
outstanding technical skills.
tECHNICAL pROFICIENCIES
Languages: Assembler, Accel (C++ based proprietary language), Cobol,
BASIC
Software: ROSCOE, SAS, JCL, UNIX, IBM-UTILITIES, TSO, SAR, JES2,
MVS/XA, DMS,
CICS, CA-7, CA-1, SAR, PFlow,
Syncsort, TMS, VSAM
Hardware: DASD, AMDAHL 5880, AMDAHL 4390, IBM 4381 and 4341
pROFESSIONAL EXPERIENCE
Equifax, Atlanta, GA 1994 - 2009
Global Fulfillment Programming Analyst 1997 - 2009
Coded complex highly involved programs for both external and internal
customers.
. As Lead Programmer, managed project life cycle while supervising six
programmers. Assigned projects, prioritized time lines, rated project
complexity and worked with clients and Project Managers to meet the
customer's marketing needs.
. Received Programming Error Free Award for completing a year of zero
errors and on time delivery.
. Effected a 5% reduction in programmer reruns and errors.
. In Primary Programmer role, coded thousands of error-free programs;
validated specs; researched/resolved programming problems and issues.
Performed single and dual code testing using SAS and JCL.
. Performed Checker Programmer function of dual coding and testing to
identify and eliminate discrepancies.
. In Programmer Quality Assurance role, walked through code and specs to
insure quality, efficiency and validity.
Selected Projects:
. Tri Bureau Code Testing-Coded, audited, compared and assessed results
from three sources (Equifax, TransUnion and Experian) to determine
overall validity, timeliness and cost. Equifax was awarded the
customer's contract because of our outstanding performance.
. Code Translation Protocol-Converted code from Assembler to Equifax C++
based proprietary language. The initiative is aimed at reclaiming the
multi-million dollar contract fees from Equifax's out-sourced data
center.
. LCR-Little Criteria Record-Collected and output customer trade line and
public record data for validations, predictive analytics and
solicitations.
. Multi Level Criteria-Qualified customer files using trade line and public
record data. Files meeting A level criteria received prime
solicitations. B-E levels were solicited below prime with E being the
lowest accept level. Files not meeting levels A-E were rejected.
Arthur L. Holt
************@***.***
Page 2
Production Project Manager-Team Lead 1994 - 1997
. Supervised five production project managers; assigned projects per work
load; monitored and scheduled UNIX and DASD availability and use.
. Managed total project life cycle from inception to final QA and turnover.
. Processed SAS frequencies on output data and output collective stats per
results
. Per customer specs, retrieved and output archived data for SAS predictive
models: acquisition response, prescreen risk, retention, attrition,
fraud and revenue.
Selected Projects:
. Beacon Score Verification-Pulled and compared the customer's archival
data with current files to validate Beacon Score model within a five year
window.
. Predictive Analysis-Pulled five quarters of customer data over three
years, ran frequencies on select scores, rates, balances and credit
limits. Data was used to make predictions on customer accounts regarding
purchasing power and potential closings.
Atlanta Public School System, Atlanta, GA 1991 - 1994
Teacher, Language Arts
Instructed grade levels 7-12 in reading, writing and speaking with an
emphasis on developing their critical thinking skills, prodding their
interests and expanding their cultural exposure. Developed daily lesson
plans for an average of 125 students in language arts curriculum.
equifax, Atlanta, GA 1986 - 1991
Technical Specialist
Acted as an internal consultant in the company focused on gathering,
analyzing and recommending solutions to improve processing performance.
. Installed scheduled system upgrades and downloaded SAR and FDRABR
software.
. Managed DASD and performed Disaster Recovery downloads and testing.
EDUCATION
M.A. Georgia State University, Atlanta,Georgia
Concentration: Education/Literature
B.A. Morehouse College, Atlanta, Georgia
Major: Literature
technical classes
ASSEMBLER, Base SAS, COBOL I and II, SYNCSORT, LEAN TRAINING, HOW TO LEAD,
EFFECTIVE PROJECT MANAGEMENT, TEAM CONCEPTS, KEYS TO TEAM SUCCESS, MVS JCL,
BASIC VSAM, WORKING WITH SAR, PROGRAMMING BASICS
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