Manager Customer Service

Navita Jagga

San Diego, CA, *****

Phone: 646-***-****

*******@*****.***

OBJECTIVE

Highly motivated IT recruiter/account manager looking for a new opportunity

which allows me to work from home with flexible hours and also where I can

demonstrate my skills in the areas of customer service, mentoring,

recruiting, and account management

SUMMARY

. Four years of professional experience in technical recruitment with

prestigious investment banking/health insurance/state government

contracts.

. Well versed with recruitment/hiring process. Work directly with the

managers from submission till hiring of the candidates. Ability to

take ownership of a given requirement, from understanding requirement

to sourcing candidates, rate negotiation, setting up interview with

clients, reference check, signing contracts and post hire follow up if

applicable.

. Experience managing 6-10 people off shore team of recruiters based in

India.

. Led the daily requirements meeting attended by recruiters and account

managers to determine priority of job orders and recruiting coverage.

. Successful in converting most of the client interviews into

placements. Amongst the top performing recruiters in a team of 6 to 12

recruiters over the years.

. Able to bring in 20 percent to 30 percent profit margin for each

placement.

. Strength includes making 40-60 cold calls a day, motivating

prospective candidates to interview with the client and negotiating

rates to secure best profit margin for the company.

. Strong verbal and written communication skills. Daily deals with the

manager and clients through emails and as well as through phone.

EMPLOYMENT HISTORY

Alpha Technologies, NJ

Account manager/ Sr. Recruiter (Telecommunicate) November 2007

- present

. Worked directly with all the clients starting from the submission till

replacements of the candidates.

. Manager off-shore team in India (flexible hours for managing off shore

team as per their timings)

. Submitted to and/or place candidates at such client companies as

Merrill Lynch, AIG, JPMC, CSFB, Ann Taylor, Larcorp, C & S, DOT.

Industry experience.

. Managed all the accounts with states of South Carolina and Maryland

from submission till hiring.

. Extensive experience of submitting resumes to online portals of

different clients.

. Demonstrated leadership in recruitment and helped team in searching

the candidates along with formatting and submissions to the clients.

. Ran daily conference calls and arranged meetings and appointments and

also managed daily calendar.

. Prepared daily open position status report in Excel format. Maintained

an applicant flow and hire log for all open positions.

. Created and processed rejection letters for phone screened and

interviewed candidates.

. Conducted primary interviews with the candidates.

. Responsible for posting jobs on Dice.com, Monster.com,

Carrierbuilder.com, craigslist.com and other free job posting

websites. Internet sourcing with numerous recruiting sites.

. Worked on most of the IT positions including but not limited to:

Software development and architecture (.Net/C#, MS Sharepoint, Java);

Oracle, MS SQL, Sybase DBAs; Oracle Ebusiness; Servers administrators/

Systems Engineers (UNIX, Linux, Solaris, Aix, Windows 2000/2003);

Information Security Specialists, LDAP/Siteminder, Hyperion/Essbasse;

Siebel Analysts and Architects; Program/Project Managers; Peoplesoft,

DataWare housing/ETL; Operations/ Infrastructure & Service Delivery

Managers (CMM/Six Sigma/ITIL), Data Center and Computers Operations;

Network Engineer; SAN Administrators; Technical Support/Helpdesk

Analysts; QA/ Validation Specialists.

. Prepared contracts for the new hiring in the company. Collected all

information from the new hiring consultants and manage all the

paperwork regarding new hiring. Prepared different types of contract

like corp-to-corp or W2 or 1099.

. Worked closely with the account department for making invoices and

collecting the timesheets from the consultants.

. Expert in doing background checks for new hires.

Papermax Solutions, New Delhi, India June 2003 -

October 2005

Sourcing Specialist/JR. Recruiter

. Worked closely with the HR department in recruiting candidates for the

company.

. Conducted interviews with the candidate.

. Prepared daily open position status reports using MS office.

TECHNICAL EXPERIENCE

. MS office

. Online background check

. Online Portal Submission

. Contracts for new hires

EDUCATION & TRAINING

. Attended webinar on Monster's new power search

. Masters in Accounting - Ajmer University India

. Bachelor in Accounting- Punjab University, India

PERSONAL INFORMATION:

Permanent US resident (Green card)

Marital Status: Married

Languages: English, Punjabi and Hindi

REFERENCES:

Available on request

Contact this candidate