Management Sales

Josh Kramer

** ****** **** - ***********, ** ****1 -M: 212-***-**** - ****@******.***

Digital Media > eCommerce > Micro-Transactions > Social Gaming

Accomplished business and technology leader with a 13+-year track record of

innovation and success. Distinguished career leading the development,

launch, and operation of cutting-edge online products to position start-up

and high-growth organizations as industry leaders.

Successful at identifying opportunities, building organizations, leading

technology innovation, and delivering strong revenues in intensively

competitive digital media, interactive entertainment, and eCommerce

markets.

Change agent with strong build out, transformation and turnaround

leadership. Skilled in establishing, revitalizing, integrating and

optimizing organizational structures, products, technologies, teams and

processes to improve market position, reduce costs and strengthen bottom-

line financial performance.

Natural communicator and team leader with outstanding motivational skills.

Strength in building alignment across business, teams, partners and clients

to support strategic objectives in complex environments.

Core Competencies:

< Leading full lifecycle process of design, development, release, and

operation of complex products into global markets.

< Defining product vision, strategy, architecture, roadmap, go-to-market,

release and management strategies.

< Building and managing global teams delivering consistent results across

changing environments.

< Developing profitable digital business economics and products across

content, services, and B2B/B2C enabling platforms.

< Establishing strategic industry and cross-industry relationships with

partners, vendors, and clients.

< Driving across a wide-range of technology settings, with experience

building products on all major technology platforms.

Professional Experience

UPCLICK, a division of DM Ventures - Montreal, Quebec, Canada

September 2009 to February 2010

Interim CEO

Recruited into family style $100MM profitable online marketing and

ecommerce payment processing services startup to lead its 120 employees

through a transition towards scalable and balanced corporate operating mode

in support of company's growth goals. Successfully positioned company for

scale through upgraded management team, implementing of processes, and

establishing formal roles.

Total responsibility for company strategy, leadership, and oversight.

< Introduced objective/metrics driven management with monthly, quarterly,

and annual goals across company.

< Defined product lines and realigned personnel in verticals to support

both product operations and advisory client services; both on-shore and

off-shore.

< Refocused company to target large corporate clients; Recruited several

cornerstone clients (Nero, Comodo, AVG, others).

< Seeded strategic relationships with large complementary industry

organizations (PayPal, Omnipay, Payvision, others).

LIVE GAMER - New York, NY February 2008 to August 2009

Chief Technology Officer / Executive Vice President of Technology

Recruited into pre-launch organization to build a team and drive the

launch, enhancement, and management of Live Gamer Exchange, the company's

founding product line. Led the company through a complete reinvention of

business to meet market needs as a total commerce solutions provider to

digital content owners and publishers, powering micro-transactions and

virtual item businesses.

Total responsibility for functional design, development, implementation,

integration and support of core products, platforms, systems, tools and

infrastructure to improve speed-to-market, expand competitive standing and

maximize revenue growth. Functional areas of accountability span technology

needs assessments and solutions, product lifecycle management, program

management, technical standards design & best practices, budgeting,

staffing and training, and client and partner relations. Oversee globally

dispersed team of 40 through six direct reports, and annual budgets of up

to $2 million. Representative member of leadership team charged with

defining strategic direction, selecting, and integrating new acquisitions

of N-Cash and Twofish.

LIVE GAMER - Continued...

Strategic Planning, Operations, Vision & Leadership

< Successfully turned around company's product development practice by

expanding and increasing effectiveness of internal technology team;

improved leveraging of outsourced development staffing vendors;

instituting standards, structured processes and tools through all aspects

of product lifecycle to migrate into an Agile, transparent, and cross-

functionally collaborative development environment, significantly

reducing cost and time-to-market.

< Spearheaded the evaluation and integration of technologies, products and

teams from three multi-national acquisitions to support new strategic

direction and position company as a leading provider of micro-commerce

enablement to social networking, online toys, virtual worlds, digital

Hollywood, mobile applications and non-profits.

< Strengthened and automated platform integration methodology; led the

deployment of seven launches; managed the integration and support of

platform for partners including Sony Online Entertainment and Acclaim

Interactive.

< Played pivotal role in transforming organization into a full service

eCommerce provider to digital content companies to maximize user

acquisition, retention and engagement through virtual item economies and

micro transactions.

Product & Technology Management

< Championed the architectural redesign of Live Gamer Exchange auctioning

platform, from single-tenant to multi-tenant within six months of hire in

support of company goal to operate a single turnkey platform across its

client base.

< Defined new application architecture strategy leveraging .NET and J2EE

frameworks to improve time-to-market. Upgraded .NET 1.1 and PHP 4

application stacks to a single object-oriented .NET 3.5, PHP 5, J2EE

stack on MS SQL and VMware.

< Spearheaded the upgrade of operational infrastructure and built

enterprise class team to support business and market needs. Instituted

change and release management standards, enhancing visibility and timely

implementation of releases.

< Developed and productized a flexible self-service platform integration

methodology for small clients and redesigned on-boarding tools and

processes for large clients, reducing costs while delivering an effective

on-boarding support system.

< Defined, built and deployed APIs, documentation and tools to automate pre-

launch publisher testing and certification.

< Directed the design and development of leading fraud solution for micro

transactions into Live Gamer Exchange, reducing real-world and virtual-

world fraud to far below industry standards.

< Drove partnership with Sony and the design of a software development kit

to integrate LGX with the PS/3 platform.

< Oversaw the development of sales support documentation, tools and pitch

process; deployed open source SugarCRM to provide a framework for the

sales and on-boarding process as well as an effective means to track

sales activity and deal progress.

OBERON MEDIA - New York, NY March 2004 to January 2008

Led product, technology, and operations through several phases of growth at

the world's largest casual gaming solutions company providing white label

content distribution and an interactive entertainment platform to more than

150 partners globally. Played pivotal role in growing flagship Game Center

platform from two to 250 global clients and directing the integration of

five acquisitions during tenure.

Senior Director of Global Technology

Challenged to build new product offering and operating structure to drive a

major standardization of processes and supporting toolsets across the

enterprise product lifecycle to enhance competitive advantage and support

further growth.

Full accountability for the technology strategy, direction and management

for all four top-level business lines operating in browser and on Windows,

Mac, Mobile and several game console platforms. Led globally dispersed team

of 75 through five direct reports providing business software engineering,

enterprise software systems management, commercial platform operations

management, infrastructure engineering, and customer support for flagship

social gaming, advertising, subscriptions, and eCommerce white label

content distribution platforms.

Strategic Planning, Operations, Vision & Leadership

< Contributed to growing organization as the world's largest casual gaming

solutions company servicing Comcast, Verizon, Electronic Arts, Microsoft,

MySpace, Starbucks, BskyB, France Telecom, NHN (Korea), ICQ and Best Buy

clients.

< Spearheaded a major technology and operating culture shift as appointed

architectural design and rollout leader of a multi-platform social gaming

service opening doors to new market share through advertising and

sponsorship products.

< Directed the integration of data centers, products, and back-offices in

response to several acquisitions.

Product & Technology Management

< Led the design, development and deployment of Web 2.0-style advertising

and subscription community platform, Diamond. Created and implemented

advertising capability into platform, including targeting engine, co-

registration features and sponsorship modules to enhance revenue

generation.

OBERON MEDIA - Continued...

< Redesigned multiplayer games to support deployments into large scale

partners such as MySpace.com and Comcast.net.

< Led a cross-company standardization of processes, and creation of best

practices on all platforms.

< Built a multi-environment VMware infrastructure to enhance release

processes.

Director of Technology Operations

Advanced into expanded role to oversee the design, deployment, integration,

optimization and management of corporate systems and infrastructure to

support rapid acquisition and business growth.

Drove the introduction and adoption of standard technologies, tools and

processes across the enterprise to meet evolving organizational and

regulatory needs and achieve cost savings. Built and managed operations of

global help desk, IT services, infrastructure, commercial operations,

enterprise systems and product software engineering teams comprised of 55

resources through six direct reports, and oversaw operating budgets of up

to $10 million.

< Directed the integration of three acquisitions and created published

standards for quality of service and efficiency for new global IT

organization supporting four product offerings, also facilitating PCI

compliance.

< Built relationships and negotiated contracts with vendors to deliver cost

savings and increase scalability of products.

< Consolidated global data centers from seven to three in response to

acquisitions; and migrated flagship platform into a fully managed

virtualized environment leveraging VMware.

< Established a single platform for all enterprise IT systems globally;

deployed SalesForce.com globally; led the design and rollout of

enterprise financial Great Plains and REAL Alliant toolsets; and an end-

to-end business workflow management system replacing manual processes and

legacy systems, reducing time-to-market for new products from two months

to three days.

Director of Web Operations

Brought in as an early-stage employee in New York to provide technical

leadership to newly launched flagship Game Center platform enabling

distribution of casual games through eCommerce, DRM, advertising, CRM, and

community features.

Provided leadership, process framework, and technology strategy to actively

identify needs and resolve critical issues. Defined client-facing software

architecture, developed platform scalability strategy, oversaw the upgrade

of infrastructure, and established a team and vendor relationships to

outsource, streamline, and automate core technical and business needs.

< Key contributor in expanding client base from two to 50 growing revenue

by 100 folds within 18 months.

< Architected and migrated prototype Game Center platform from Classic ASP

to a multi-tenant, fully-distributed, SaaS engine leveraging .NET 2.0

architecture, a Services tier, and advanced Akamai CDN services for

improved global delivery.

< Deployed and integrated real-time multiplayer games platforms with

tournament capability supporting high-latency tolerance while maintaining

a rich graphical experience.

< Built a fault-tolerant and highly scalable multi-site data layer

leveraging a customized MS SQL Server 2000 installation with multi-

directional replication for eCommerce, back office and data-mart

reporting; and led the development of content management system for

marketing and content teams.

< Directed the build out of multi-site data center and operating

infrastructure to support core multi-tenant platform, marketing, customer

service, billing and fulfillment operations.

Director of Information Technology - MAJESCO ENTERTAINMENT (NASD: COOL) -

Edison, NJ 2003 to 2004

Selected to oversee automation and integration of core game design,

manufacturing/warehousing, retail distribution (incl EDI) and reporting

processes for this innovative publisher of video games for the mass market.

Co-Founder / Chief Technology Officer / Network Ops Mgr - GOAMERICA (NASD:

GOAM) - Hackensack, NJ 1996 to 2003

Go.Web and Go.Mail, the company's flagship products, were the first to

enable access to the www, email, and enterprise applications over the

public wireless networks. Established charter partnerships with the major

wireless carriers & enterprise software companies including Oracle & SAP.

Drove design, launch and growth of the GoAmerica SDK & hosting

infrastructure, and built the early-stage technology team. Built

entrepreneurial practice to assist fortune 500 enterprise software vendors

to design next generation of wireless applications. Partnered with

Microsoft Mobility Group, Panasonic and Cellcom Israel to create new and

extend existing applications for wireless.

Systems Administrator - IDT INTERNET SERVICES (NASD: IDT) - Hackensack, NJ

1994 to 1995

Responsible for all dialup modem bank capacity, new business customer

setup, and integration of infrastructure systems with company's billing

system. Leveraged various open source classic C applications and common

UNIX scripting tools for automation and integrations.

Education

Bachelor of Arts in Psychology -Yeshiva University

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