Project Manager Customer Service

Location:

Posted:

June 01, 2010

SUSAN WEEKS

Pearland, Texas 77581 *******@*********.***

OBJECTIVE

Seeking a Desktop Support position.

CAREER SUMMARY

Fifteen years of combined experience in systems administration, user support / training, and technical

troubleshooting. Maintained a local area network in a fast paced, healthcare environment. Provided

remote and on-site desktop support to troubleshoot and resolve computer problems. Created images and

implemented desktop rollout projects for HP/Compaq, and Dell workstations and servers. Ability to

troubleshoot and accomplish repairs efficiently by utilizing critical thinking skills. Excellent time

management skills with ability to establish priorities and manage multiple projects. Developed excellent

rapport and built relationships with customers through attention to detail and listening skills.

• Received 99% excellent customer service satisfaction survey review

• Increased 50% end-user productivity by providing in-house software training

• Increased OPD patient care productivity by 33% due to immediate response time

• Maintained spare equipment inventory and coordinated equipment repair

• Evaluated departmental needs and determined specifications for new computer systems

CRITICAL SKILLS

• Microsoft Office Suite, including Outlook, Excel, PowerPoint, Word

• Windows XP, NT, 2000, 2003, Active Directory, MCSE NT 4.0

• TCP IP, DNS, WINS, DHCP, Cisco, Aventail, PKI, RSA, Citrix, Altiris, Symantec, Kronos, Veritas

• HP, Dell, Compaq computer, printer and peripheral installation and maintenance

• Windows Server 2000, 2003 file and print server maintenance

PROFESSIONAL EXPERIENCE

SHRINERS HOSPITAL – Houston, Texas

System Analyst / Network Manager / Project Manager (6/97-1/10)

TEXAS CHILDREN’S HOSPITAL, CARDIOLOGY – Houston, Texas

Network Administrator (7/92-6/97)

TEXAS CHILDREN’S HOSPITAL, PURCHASING – Houston, Texas

Network Coordinator / Buyer (1/89-7/92)

THE METHODIST HOSPITAL – Houston, Texas

Word Processor / Purchasing Assistant (8/86-1/89)

PROFESSIONAL DEVELOPMENT

University of Houston, Computer Information Systems, Junior, Undergraduate Studies

Houston Community College, Data Processing, GPA 3.5