Customer Service Sales

*** ****** ***, *****: 315-***-****

Apt # *

Jersey City, NJ E-mail:

***** *******@*****.***

Samir Sura

SUMMARY

I am seeking a Business Research Analyst position with a cumulative

experience of 5 years in Market Research and Customer Service and a dual

MBA degree in Marketing and International business. I have strong computer

and interpersonal skills making me a good team player. I am a permanent

resident, therefore will not require any work related sponsorship

EDUCATION

Master of Business Administration (Marketing & International Business)

GPA: 3.59 Dec 2009

Montclair State University, NJ

Master of Commerce (Business Management) GPA: 3.48 Jun 2007

Mumbai University, India

Bachelor of Commerce GPA: 3.40 Jun 2005

Mumbai University, India

SKILLS

Computer : Proficient in Microsoft Excel, Word, Access, Outlook

and PowerPoint, SQL Server,

Operating Systems Applications and Tally 6.3, Quick

Books, HTML

Interpersonal : Good written and oral communication skills,

presentation skills, detail oriented, ability to

Perform multiple tasks

Certifications : Certification in Export/Import & International

trade, Certification in 'Rational use of Drugs'

PROFESSIONAL EXPERIENCE

. BJ's Wholesale Club, Jersey City, NJ Sales Associate & CSR

03/08 - 12/09

> Increased Membership and product sales through customer relations and

effective marketing

> Helped the team members for promotion of new products and training new

employees for different positions

> Responsible for day-to-day cash transactions and Customer Service

. Access Confidential (Division of AAR Partners) - New York, NY Market

Research Intern 04/08 - 08/08

> Researched marketing companies and their communication relationships

in the advertising industry

> Maintained proprietary database with updated information through the

research from daily press, advertising trade publications, online

databases, search engines and conducting phone interviews

. Twilight Litaka Pharma LTD - Mumbai, India Market Research Analyst

04/05 - 07/07

> Enhanced the company's sales by $100,000 (10% of revenues) by

developing new markets for the company's new and existing

Pharmaceutical & Chemical products

> Led a sales force of 9 people in developing strategic marketing plan

resulting in an increased sales of $15,000 (12% of product revenues)

> Represented the company in conferences and seminars to promote

products and services

> Identified new suppliers for raw materials and traded products

resulting in cost reduction of $11,000 on raw materials and $27,000 on

traded products (4% & 14% of material costs respectively)

> Achieved product success through internal and external events, trade

shows, product launch activities, advertising and sales promotions,

and effective product training

> Assisted the manager for international trade activities regarding

export-import documentation which helped in identifying new

international customers and suppliers

ACADEMIC PROJECTS UNDERTAKEN

. Research on Future of Retail Industry Team Member

Fall 2009

> Visited malls and independent shops in different areas to find current

retail trend and consumer spending

> Interviewed a sample of 54 consumers, 18 front line employees and

couple of retail managers to find out the current situation of retail

malls and to predict the future of retail industry (some interviews

were Video recorded)

> Analyzed the data and interview answers to come up with an idea of

future retail environment

. Consumer research on competitive drugs for Cholesterol

Individual Spring 2009

> Researched articles, cases and latest news on the pharmaceutical

industry and the Cholesterol drug market

> Surveyed a sample of 95 consumers, 4 Doctors & 4 Pharmacists to

collect the data on Cholesterol drug market

> Analyzed the collected data and provided recommendations and

suggestions for the existing players in the drug market

. Consumer research for Animal testing of Drugs

Team Member Fall 2008

> Marked the Pros & cons and the effects on the consumer market due to

Animal testing of Drugs

> Marked the important trends and effects of Animal testing of Drugs

through a sample of 150 consumers and 6 Pharmacists

ACHIEVEMENTS

. Authored a business case titled "Contribution of Indian Consumers to the

Mainstream US Retail Industry" used for Undergraduate and Graduate

marketing class.

. Invited twice by Dr. A V Mukherjee as a guest speaker for his

undergraduate Pharmaceutical/Healthcare Marketing class

. Received recognition from International Library of Poetry, USA

MEMBERSHIP

. Member of AMA (American Marketing Association)

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