Customer Service Project

Priscilla Dobbs

** ****** ***** ****. •Dorchester, MA 02125•**************@*****.*** • 862-***-****

EDUCATION

Northeastern University Boston, MA

Bachelor of Science in International Business May 2009

Dual Concentration in Supply Chain Management and German

Honors: Dean’s List, Cumulative GPA: 3.3

European School of Business Reutlingen, Germany

Dual Degree and Diploma in International Business Sept. 2007-Dec. 2008

EXPERIENCE

Intral Corporation Boston, MA

Account Executive June 2009- Present

Process and manage international freight for Ocean Spray customers

Coordinate ocean/air shipments with carriers, truckers, and warehouses

Update freight and shipping details in SAP

Prepare and report international shipment documentation and AES filing

Track and trace shipments for proof of loading and delivery

Audit and assure accuracy of carrier bill of ladings

Continually analyze shipping lanes and implement new cost savings strategies

Bosch Siemens Traunreut, Germany

Production Logistics Intern March 2008- Aug. 2008

Interned in the European oven manufacturing hub where new oven series were being

introduced

Arranged scheduling for inbound and outbound logistics of new oven parts at the start

of a new series and maintained contact with clients

Identified 26% average savings potential for European Less Than Truckload Project

Prepared debit and credit memos in SAP and sent to customers

Approved, tracked, and supervised deliveries for small pallets in the EU

Adjusted and monitored warehouse stock in SAP

Bristol-Myers Squibb Plainsboro, NJ

Logistics Analyst Jan. 2007-June 2007

Coordinated and analyzed survey of company impressions of 3PLs

Developed contract database for transportation contracts

Identified 28% annual savings on a truck load/less than truckload project

Supported the creation of an online auction (RFI/RFP) for a 4PL project

Supported project on analysis of Pharmaceutical market

OTHER EXPERIENCE

Facilities Customer Service Center Boston, MA

Customer Service Coordinator Assistant Sept. 2006- May 2009

Processed and followed-up on work requests submitted by University faculty and students

Fielded incoming telephone calls, recorded all user information in Maximo Database, and followed

through verifying and approving work orders

Operated two-way radio dispatching and paging system to alert and dispatch appropriate trade

personnel

Monitored Energy Management System alarms

SKILLS AND INTERESTS

Proficient inwith: Microsoft Word, Excel, and PowerPoint

Exposure to: SAP, Lotus Notes, UPS software, Maximo,

Languages: Advanced in Spanish speaking and writing, intermediate in German

Interests: Tap dancing, Traveling, and Scrap booking

References available upon request.

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