Manager Customer Service

Roger Daniel Peterson

*** ********* *****, **********, ** 28714

**************@*******.***

Manager/Project Leader

Obtain a position where I can utilize my Operations Manager, Manufacturing

Manager, and Information Systems Manager experience. As well as maximize my

leadership, data analysis, quality improvement and training skills.

Summary of Qualifications

1. 8+ years of management experience across various areas of a production

facility (IT, Manufacturing, Warehouse, and Operations). Member of Wage

Committee, and Health and Safety Task Groups.

2. Exceptional interpersonal skills including communication, problem

solving, and teamwork abilities.

3. Enthusiasm for taking on new challenges, extremely self-motivated, and

dependable.

4. Excellent leadership and organizational skills, experienced at data

analysis and data presentation.

5. Strong computer skills with 10+ years in that area.

Professional Experience

Glen Raven - Burnsville, NC

Operations Manager 8/07-2/09

6. Supervised 8 employees in Planning, Customer Service, and Information

Technology plus 6 indirect reports in the Receiving and Shipping

Warehouses.

7. Project leader of team that reduced aged inventory value from over $2

million to $200,000.

8. Project leader of MRP Planning improvement. Improved JIT (Just-In-Time)

raw material delivery.

9. Member of ISO 9001-2000 Quality Management System implementation team.

Received certification in August of 2008.

10. Monitored labor costs, raw material inventories, and finished greige

fabric inventories. Provided data for Corporate management on regular

basis.

Manufacturing Manager 2/05- 8/07

11. Supervised 8 Manufacturing shift supervisors plus 170+ indirect

reports in manufacturing area.

12. Conducted extensive training with manufacturing shift management on use

of Jomar computer system.

13. Coordinated staffing needs for Manufacturing Area (170-180 employees)

with HR Manager.

14. Led effort to improve quality in manufacturing area through SOP

development and enforcement. Resulted in 50% reduction in off-quality

product.

IS Manager (Systems Administrator) 9/00 -

1/05

15. Supervised 3 Information Technology employees and managed the following

Information Systems (Oracle 10.7 for manufacturing functions, Oracle 11i

for financial functions, and Barco for machine monitoring).

Oracle Developer 11/99 - 9/00

16. Developed forms and reports for management and manufacturing areas

using PL/SQL & SQL +.

Barco Systems Manager 5/96 - 11/99

17. Managed machine monitoring computer system.

18. Conducted extensive Barco System training with manufacturing employees.

Computer Systems Trainee 8/94 - 5/96

Various Manufacturing Positions held 6/87 -

8/94

Education

Mars Hill College Mars Hill, NC

Bachelor of Science in Business Administration

06/98

Concentration in Management

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