Quality Assurance Sales
Resume:
Michael Taylor
** ***** **. . ******, ******** 48176 . 810-***-****
Objective
To apply my outstanding patient care and clinical skills in your
Service/Patient Care Department.
Employment
Operations Manager
(2009-2010)
Shamrock Respiratory Services (JACHO Accredited) Ann
Arbor, Michigan 48103
Set up patients with Oxygen, Nebulizers, Cpap/Bipap/AutoPap/ASV, mask
refits, work with Medicare patients to ensure compliance, CPAP/Bipap
downloading of smartcard for ResMed/Respironics, troubleshooting
respiratory equipment with patient via phone or in their home, create new
sales accounts, ensure excellent patient care, successful in establishing
new physician referral accounts, working with physicians in maintaining a
positive and reliable business relationship, after hours on-call rotation,
maintain weekly progress and expense reports, supply ordering, inventory
control for all 5 locations, quality assurance reports, IDS downloading and
reporting, training employees, completing monthly and quarterly QI, monthly
safety meetings, working with Brightree programing for all daily
operations, pull supplies and ship to patient via UPS for the Supply
Replacement Program
Patient care coordinator/sales consultant (2008-2009)
BreakThru Home Medical Mt. Clemens, Michigan 48043
Set up patients with Oxygen, Nebulizers, Cpap/Bipap/AutoPap. mask refits,
work with Medicare patients to ensure compliance, troubleshooting
respiratory equipment with patient via phone or in their home, create new
sales accounts, ensure excellent patient care, successful in establishing
new physician referral accounts, working with physicians in maintaining a
positive and reliable business relationship, after hours on-call rotation,
maintain weekly progress and expense reports, hosting physician luncheons
director of operations and marketing (2006-2008)
Sleep Centers of America, LLC Flint, Michigan 48532
My performances and accomplishments include negotiating with vendors for
proper equipment and supplies, establishing budgets and monthly reports,
creating technician and patient forms, working with and making sure that
the lab was approved by Medicare and their standards, developing patient
education programs, working closely with staff to ensure excellent patient
care, successful in establishing new physician referral accounts, working
with physicians in maintaining a positive and reliable business
relationship, working with DME companies to ensure that the patient
receives the proper equipment and care, established Policy and Procedure
Manuel, Employee Handbook and Marketing guidelines, responsible for
scheduling and providing lunches to potential physicians and their staff.
On the technical side of things I perform PSG and titrations, along with
working on sleep computers (Sandman) as far as troubleshooting and repairs
go.
clinical director (2004-2006)
Sleep Diagnostics of Michigan West Branch, Michigan 48661
Responsible for (5) sleep labs which included 27 staff members, generated
and updated policies, established training programs for new technicians,
scheduled and presented meetings and seminars, developed and organized the
first AWAKE meeting in Saginaw, Michigan, mended old- tarnished
relationships with physicians, created departmental budgets, ordered
supplies, performed employee reviews for merit increases, disciplinary
actions and hiring of technicians, held quarterly supervisor meetings,
organized and developed a new lab, worked closely with staff technicians
and DME companies to maintain good, quality patient care, worked with
Marketing Director in developing marketing material and new marketing
programs, performed PSG and titrations and troubleshooting with computers
respiratory support technician/home care technician
(2002-2005)
Mitchell Home Medical
Ypsilanti, Michigan 48111
Instruct and educate patients on sleep and respiratory equipment in the
office, as well as, in the patients homes, performed walking tests for
conserving devices, delivered oxygen and concentrators, participated in
the 7 day on-call rotation, troubleshooting respiratory equipment in the
field, some marketing, assisting marketing department with seminars and
luncheons, conducting education clinics for patients, maintain daily
paperwork, (ex. equipment safety logs, patient documentation, daily driving
log, vehicle safety log), maintain detailed, as required by JACHO
Education
firefighter I & II (1998-1999)
Michigan State Police Tawas City, Michigan
* Received several other state certifications, along with (2) life saving
awards.
Associates degree in restaurant management (1995-1997)
Washtenaw Community College Ypsilanti, Michigan
Bachelors degree in criminal justice
(1992-1995)
Washtenaw Community College
Ypsilanti,Michigan
* Completed with a Certification as a Police Officer and graduated in the
top 5 of the Police Academy
Skills
. Up-to-Date BLS w/ AED
References
* Tom Epke, RRT
Business Owner
Ted Reed, RPSGT
Annette Spady, RPSGT
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