Customer Service Manager

Steven K. Newton

**** ****** **

Philadelphia, PA 19136

Phone: 215-***-**** *************@*******.***

SUMMARY

A senior level systems administrator with more than 15 years experience in

the Information Technology field. Experience in various industries,

including financial institutions and hospitals. Excellent ability to work

in and lead teams, committed to delivering excellent customer service and

the ability to accomplish objectives quickly and thoroughly, with minimal

supervision. Technical areas of expertise include:

Datacenter relocation Windows NT, 2000, and 2003

Built VMWare clusters Avocent kvm switch network

Design and build centralized print Citrix

center

PROFESSIONAL EXPERIENCE

PHH Mortgage, Mt. Laurel, NJ 1997 - 2010

Senior Technology Services Specialist

Responsible for Senior System Administrator tasks for over 600 Windows

servers, including configuration and installation, and user account

administration for over 6000 Active Directory end users. Built and

maintained numerous VMWare clusters with 300 servers. Managed inventory of

all hardware and warranty/maintenance records.

. Increased productivity 20% by implementing a centralized Print

Center.

. Met and exceeded time schedules for implementing the installation

and configuration of 600 windows servers.

. Documented the organization of numerous data centers to streamline

warranty and maintenance schedules.

. Participated in numerous data center moves.

. Provided disaster recovery by implementing Tivoli Storage Manager

for network backups of Windows servers.

. Maintained/troubleshot hardware on all IBM Xseries servers (X345's

to X3850) to limit downtime and failures.

. Eliminated security threats by performing system updates and

security patches.

. Reduced repetitive administrative tasks by managing a Windows Group

Policy.

. Reduced downtime for a critical environment by implementing a

quarterly upgrade Procedure.

CHMC, Morrisville, PA 1993 - 1997

Computer Hardware Maintenance Provider

Senior Hardware Technician

Provided Hardware support for multiple clients.

. Desktop support for over 700 Users.

. Managed all hardware maintenance in a large hospital environment.

. Managed and organized large user moves with no downtime.

EDUCATION

CHI Institute, Southampton, PA

Associate in Specialized Technology Degree with a major in Computer

Engineering Technology.

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