Customer Service Manager

Wayne Poulter

** ******* ****, *** *******, CT **776 Phone: 860-***-**** E-

mail: ********@*******.***

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Always optimistic attitude along with a great overall knowledge of

manufacturing procedures from initial start up to the important on time

customer shipment. Positive results happen when properly communicating with

all customers, our suppliers, and various departmental groups within a

successful company.

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SKILLS:

. Master Production Scheduling (MPS) and Material Resource Planning

(MRP).

. Trained ISO auditor within a World Class organization

. Past member of APICS - the Association for Operations Management.

. Excel, Microsoft Word

. Familiar with SAP

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WORK EXPERIENCE:

Product Coordinator

1989- 2009

Risdon International

Watertown, CT

. Was responsible for developing and maintaining strong relationships,

built on trust and performance, with customers. Coordinated accounts

located in the U.S., China, Belgium, Switzerland, Canada, Germany,

France and Latin America accounting for over $20,000,000 in annual

sales which represents 40% of Risdon's annual volume

. Championed the product coordinator "one stop shopping" concept which

replaced the previous multi disciplinary approach. This result is a

streamlined one person, one call communication flow with the

customer; updating new requirements, change requests, follow up

information, and production status updates

. Utilized thorough understanding of production processes, capacities,

component supply levels, to maintain continuous flow of materials and

insure proper information to production departments and outside

suppliers, insuring better, more effective decisions

. Worked closely with the Master Scheduler/Materials Manager to be sure

required components are available and necessary labor is in-house

. Based on Master Production Schedule via MRP adjust production

departments (molding, finishing, assembly) and outside purchases

accordingly to best meet plan and customer shipments

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Wayne Poulter

. Communicate and review customer forecasts based on system lead times

as to when new purchase orders may be placed.

. Effective utilization of Material Resource Planning (MRP) identifying

and adjusting inventory shortfalls or excesses to maintain acceptable

production costs.

. As a member of an Inventory Reduction Team, reduced inventory levels

over $250,000 annually by reducing lead times and scrap rates,

recognizing labor shortfalls, and improving inventory reporting.

Responsible for properly maintaining required monthly inventory

levels valued in the $686,000 to $780,000 range.

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Production Manager Assembly Department 1983 - 1989

Risdon Inc.

. Managed a 225 people Assembly Department in a high volume production

environment, including all aspects of supervision, equipment

maintenance and production scheduling.

. Established and developed departmental budgets to insure that

assembly department priorities were aligned with company goals and

objectives.

. Utilized daily meetings to coordinate the efforts of production,

quality, product engineering and sales personnel to reduce scrap by

8% resulting in $162,000 in annualized savings.

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EDUCATION:

. Western Connecticut State College Danbury, Connecticut - Liberal

Arts.

. ASK Material Resource Planning certificate

. Dunn-Bradstreet Customer Service certificate

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REFERENCES:

. Available on request.

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RESUME ADDENDUM

Typical Daily Job items

Product Coordinator

. Assisted with Master Production Schedule (MPS) weekly to review/adjust

each production department and outside purchases accordingly to best

meet plan and timely customer shipments

. Adjusted MRP levels to reflect MPS by utilizing thorough understanding

of production processes, department capacities, recognizing component

supply levels or issues, to maintain continuous flow of materials

. Weekly or daily meetings with all production departments to discuss

and resolve any potential service issues

. Follow up as often as necessary with each supplier to best ensure

delivery date and quantities are on-time

. Per customer direction accurately maintained new requirements, change

requests or expedites, forecasts into the MPS/MRP database

. Followed up each and every customer request for production updates,

shipment details, available inventory, invoice issues, pricing, or

quality problems etc. in a timely manner

. Communicated with forwarding agents to plan international or domestic

customer shipments coordinating with company shipping department

. Reviewed and forwarded each shipping document as determined by the

customer

. Attended meetings for all new potential products or existing product

component updates to ensure BOM's/Routings are accurate

Production Planner

1986-1989

. Planned and scheduled weekly production for off site departments based

on MPS

. Met with department supervisors as often as necessary to discuss

production plan

. Coordinated any changes to plan with proper personnel such as:

purchasing group, quality assurance, sales, if need be engineering

. Reviewed available inventories for accuracy, sub-standard material

disposition status, and readiness for further processing

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