Sales Engineer

Anthony J. Gigante

** ****** ******, **********, ** 01887

Mobile 978-***-****

******@*******.***

http://www.linkedin.com/in/anthonygigante

PROFESSIONAL SUMMARY:

Bringing an effective combination of technical acumen and entrepreneurial

awareness, this Technical Sales Support Engineer adds a value-to-the-

customer mindset, while simultaneously advancing the company objectives.

Has led functions in technical Pre / Post Sales, business / end-user

development, trade show operations, and competitor assessments. Has the

ability to understand customer strategy, solution architecture, business

processes, and can articulate complex technical topics at the business

and end user level. Worked within the F1000 Enterprise, Tier 1 carrier

and partner OEM channel's

TECHNICAL SKILLS:

Programming languages, Databases and Operating Systems: Windows Servers,

XP, Windows7, VMS, LANDesk, MAC, Solaris UNIX Shell, LINUX, Apple,

VMware, Storage, Microsoft Visual Studio .NET, JAVA, MS-SQL, MySQL,

Access, Paradox, DB2, Oracle, Informix, Sybase, all Versions of Exchange,

Domino, GroupWise, IIS, Active Directory, and Batch Scripting.

Handheld Application Tools and Handheld Operating Systems: Code Warrior,

Microsoft embedded Technologies, Palm, SyncML, Pocket PC Mobile, iPhone,

Droid, Brew, Smart Phone, Afaria, Blackberry, J2ME, and Symbian. Mobile

browser - emulation and simulation tools for testing and development.

Internet Protocols and Wireless Technologies / Security: SMTP, POP, DNS,

HTTP, TCP, IP, NAT, VPN, WAP, HTML, XML, XSLT, NetQoS, SMS, Firewalls,

Load balancers, reverse proxies, UMTS, SGSN/GGSN, Infrared, 802.11, Wi-

Fi, Bluetooth, CDPD, CDMA, VOIP, RFID, GSM/GPRS, Encryption, Wireless,

Mobile Gateways, FIPS, AES, Triple DES, TLS, SSL, SaaS, Cloud, Check

Point, ISA, and LTE.

EXPERIENCE:

Seven Networks, Inc Redwood City, California

Mobile Systems Engineer Present

Contract

. Positioned and gathered field data for Samsung and Sprint deals

. Reviewed product lines and consulted on product performance

. Created plans on go to market data on sales performance of Sevens

offering

. Created Test Plans to gather performance data

Nokia Burlington, Massachusetts

Technical Sales Engineer / Systems Consultant 1999- 2009

Direct Hirer

. Managed the technical sales functions for the Eastern US, focusing

primarily on a sell through the carrier, to the enterprise and SaaS

channels

. Offered a middle-ware product for device management, push email, file

and application data sync product

. Product supported High Availability, Security, Virtualization and

Disaster Recovery

. Supported Verizon Wireless, AT&T business, as well as other carrier

customers in the region

. Performed on-site and web-based sales demos

. Developed evaluation process for on-site and over-the-web

installations of behind-firewall server messaging and reverse proxy

solutions

. Offered Cloud and SaaS solutions to Carrier Consumers and Enterprise

customers

. Testing of all new applications with VZW's advanced cell phone

offerings

. Directed various activities necessary for management of the VZW and

AT&T relationship

. Collaborated with customers on product installations and

configurations

. Hands-On expertise in Exchange, Domino, IIS, Active Directory and

GroupWise

. Led architectural discussions to define optimal implementation

architectures

. Defined and executed testing plans to ensure production stage

stability

. Educated customers on products' APIs and construct codes

. Tuned software/environment for optimal performance

. Transferred product and best-practices knowledge to customers

. Created professional service proposals

. Ensured customer satisfaction by resolving problems

. Designed email templates for evaluation purposes

. Attended customer-facing meeting with sales team as subject matter

expert

. Collaborated with enterprises on firewalls, DMZ, security, over-the-

air and hard-line encryption methodologies, as well as network DNS-IP

driven, MS-SQL, Oracle, and Sybase databases

. Oversaw training and sales direction of Verizon Wireless salespeople

. Hands-on

. Managed on-site customer-facing installations, evaluations, and

training

. Knowledge of short messaging service protocols

Intellisync Corporation / Pumatech, Inc * acquired by Nokia

San Jose, California

Senior Developer Support Engineer / Technical Sales Engineer

1999 - 2003

Direct Hirer

. Managed the Technical Sales function for the Eastern US, providing

technical support for all Pumatech and Intellisync solutions in all

customer channels

. Led Satellite Forms development tool conversion to enable development

of Palm applications for handhelds, and application of code base to

Pocket PC

. Part of a team that created a custom data server for Satellite Forms

. Tested application engines and performance with all handheld operating

systems

. Worked testing on mobile browsers, WAP, Blazer, and Opera for Mobile

handsets

. Devised solution to deploy desktop product to 26,000 users for Proctor

& Gamble, replacing Notes 4.6 conduit to Notes 5.0, and installing new

Intellisync product version

. Resolved critical product installation challenges. Played key role in

increasing company visibility by collaborating closely with NASA

development team to create and install server-based data collection

solutions.

. Effected significant competitive positioning by suggesting and

influencing implementation of web-based support system and purchase of

competitive products to incorporate with systems

. Executed dynamic email, PIM, and custom data synchronization with PCs,

servers and devices; Consulted on mobile applications development for

enterprise-wide deployments

. Supported pre/post-sales initiatives by partnering with customers to

identify product needs, and directing sales staff in recommending

proper solutions

. Recruited and trained global systems integrators, and educated

enterprise developers in all aspects of custom data, PIM/e-mail

synchronization, remote data collection, and handheld application

administration

. Instructed help desk and IT administrative personnel in

troubleshooting techniques.

. Mentored sales agents and engineers in U.S. and Europe

C.H. Powell Canton,

Massachusetts

Programmer / Developer

1998-1999

Direct Hirer

. Developed applications for tracking shipments, which included order

entry web access capabilities.

. Gathered and analyzed functional specifications from network operators

for solution development efforts.

. Testing of code and compiling of new code

. Creating test plans for regression testing

Independent Programmer

Massachusetts

Consulting Engagements

1998

Consultant

. Served as application support and systems analyst for major banks and

insurance companies

. Implemented Y2K conversions

. Wrote scripts to move data and alter date for Y2K issue.

. Mariner Health Group, McGraw Hill, Wang Labs, Commercial Union,

Elections USA, Mitre, Hewlett-Packard, Homeland Security, and Extended

System

EDUCATION & PROFESSIONAL DEVELOPMENT:

Northeastern University, Boston, MA Liberal Arts

Bunker Hill College. Charlestown, MA Liberal Arts

University of Massachusetts, Lowell, MA Water Treatment

Technology

Computer learning Center, Somerville, MA C, C++, Java, VB,

Assembly, HTML, DOS and UNIX

New Horizons Computer Learning, Waltham, MA Microsoft Certifications,

CISSP, and Linux (Red Hat)

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