Human Resources Customer Service

TERRANCE SHIRING, MBA

*** ******* **. 724-***-**** ( Cranberry Township, PA 16066(e-

mail: *********@*******.***

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EXECUTIVE SUMMARY

Demonstrated achiever and performance driven Human Resources

Generalist with extensive knowledge and experience in change

management and human resource processes. Championed talent

management initiatives for onboarding of high performance human

capital to meet the strategic goals. Areas of expertise include

Performance Management, Training & Development, Labor Relations &

Collective Bargaining, Employee Relations, and Benefit Administration.

A visionary leader with excellent thought leadership, analytical,

Conflict Resolution, and communication skills. Career reflects

success in corporate world and academia. Experience in both union and

non-union environments.

CAREER ACCOMPLISHMENTS

( Successfully managed the recruiting, staffing, and talent

management for 3,000 employees, through

the training and development, and coaching and mentoring of staff

and employee base which

improved profitability and reduced turnover.

( Designed a coding and needs analysis system for the purposes of

recruitment and vacancy

notifications utilizing HRIS and Excel systems.

( Participated in negotiation of labor contract regarding

overtime, pay for performance, and

compensation levels, which resulted in labor and management

reaching an amicable agreement

avoiding costly arbitration.

( Demonstrated leadership through developing and managing high

performance teams increasing

organizational effectiveness and profitability.

( Researched and conducted human resources training covering

current federal/state employment laws,

payroll and stock option regulations, FLSA/ADA policies, and

background check procedures.

( Resolved complex employee relation and grievance issues across

multiple states.

( Conducted new hire orientations, which effectively communicated

organizational goals and

expectations.

( Strategist in conducting market competitive compensation salary

analysis and evaluated jobs utilizing

the Hay method.

( Evaluated human resources contribution to organizational

effectiveness, including assessment,

design, implementation and evaluation of functions with

respect to change management and

leadership succession planning.

( Reduced benefit costs by 20% through meticulous record keeping and

ensuring that the company did

not pay for benefits for which employees were ineligible.

( Instruct college courses in Training and Development,

Organizational Behavior, and Human

Resources Management. Design training and development programs,

and course outlines.

Terrance Shiring

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United States Postal Service (Continued):

( Monitored statistical and confidential data through utilizing SQL

Queries and HRIS Systems.

( Designed an information database to coordinate and cross-examine

real time information for

upstreaming of employee information for the purposes of reports

and charting.

( Stabilized and managed human resources cross-functional teams

during change management

processes, resulting in standardized benchmarks.

( Coordinated the development of human resources policies and

procedures handbook.

EMPLOYMENT HISTORY

Adjunct Professor/Human Resources Management 2010

Beaver County Community College, Monaca, PA 15061

Adjunct Professor/Business Division 2008

Butler County Community College, Butler, PA 16002

Sales Consultant/Business Development 2006-2007

Penn Telecom, Inc., Cranberry Township, PA 16066

Human Resources Generalist 1993-2005

United States Postal Service, Pittsburgh, PA 15219

EDUCATION

M.B.A.-Executive Management, Waynesburg University, Waynesburg, PA

2004

B.S.-International Business and Finance, La Roche College, Pittsburgh, PA

2000

Disciplines: International Business, Finance, Statistics, Psychology,

Human Resources Management

COMPUTER/TECHNICAL SKILLS

MS Office Suite ( Excel ( PowerPoint ( HRIS Systems ( Outlook

(Visio (Blackboard, E-Learning

HONORS AND AWARDS

- United States Postal Service--Received Most Positive Employee Award

for possessing a strong work

ethic and positive attitude.

- United States Postal Service-Outstanding Customer Service Award

PUBLISHED

"The Mission Statement for Competitive Advantage", Chief Learning

Officer Magazine, (2008)[pic]

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