Customer Service Manager
Resume:
Michael F. Dieterich
Oshkosh,WI *4904
(H) 920-***-****
***********@*****.***
To whom it may concern:
My history of improving all aspects of a business from suppliers through
distributions proves I have the ability to make companies more competitive.
I have developed and tracked operational KPI for LEAN deployment
prioritization as well as training managers in the KPI to ensure the
improvement gains were sustained. I am hands-on in applying the LEAN
protocols from NIST-MEP (National Institute of Standards and Technology-
Manufacturing Extension Partnership). As a consultant as well as a manager
I have defined LEAN strategy and goals. I have deployed the strategy
through facilitating, project managing, and coaching shop floor personnel
and managers. I have been successful through leading by example in all
phases and tracking of the transformation.
My LEAN achievements include:
improving profitability with a plant wide labor efficiency gain of 35%
increased customer satisfaction by improving quality by more than a
magnitude
improving customer responsiveness by a reduction in pre-production lead
time from 28 to 5 days
Increasing cash flow by improving key raw material inventory turns from 4
to 27
Reducing business exposure to obsolete or damaged finished goods by
lowering specific finished goods inventory throughout the supply chain by
60%
Delighted a high tech Asian customer through faster order fulfillment by
creating a Singaporean- Lean Distribution/Customer Service Center which
supplied product via small lot Kanban at minimal risk and expense to the
company
These are the types of significant, creative gains that I have made in
implementing LEAN Transformations. I can lead, influence, and team with
others to create this same success. I would like the opportunity to
discuss how I could help make your company a more customer focused,
profitable enterprise.
Sincerely,
Michael F. Dieterich
attachment: Resume
Michael F. Dieterich
3410 Cryer Ln.
Oshkosh,WI 54904
(H) 920-***-****
***********@*****.***
Summary Statement
Extensive experience in improving company competitiveness by strategically
increasing operational effectiveness through the implementation of metric
systems and Lean / Six Sigma ideology.
Education
University of Illinois - MBA- Masters in Business Administration 1991
South Dakota School of Mines and Technology - Bachelor of Science in
Mechanical Engineering 1985
Achievements of Related Experience
Behrens Manufacturing, Winona, MN
2009 to 2010
A manufacturer of proprietary galvanized containers. Two plant, non-union,
two shift operations.
Operations Manager
Improved "Big Box" Customer Scorecard metrics through higher on-time
shipping performance and solving critical non-conformance issues.
Operational efficiencies were increasing through the design and
implementation of a "Quality, Productivity, Continuous Improvement"
cultural change. Shop floor supervision was more effective through
personal mentoring. Position was eliminated in the third operational
restructuring within a year.
Alliance Laundry Systems, Ripon, WI
2008
A manufacturer of commercial laundry equipment with $400MM sales, 1400+
employees and 1000+ union production employees. Managed the 3-shift
fabrication of 7000 parts in two plants comprising 70 hourly employees, 4
supervisors, 2 programmers.
Focus Factory Manager- Operations Manager
Achieved higher operational equipment effectiveness through the
implementation of a two pronged approach to Total Preventative
Maintenance. Improved operator effectiveness through creating, tracking
and sharing operator metrics, training standardized work with single point
lessons, promoting personal accountability, and implementing visual
scheduling techniques. Slashed OSHA recordable accidents through
implementing and enforcing safety policies. Position was eliminated in a
mass layoff due to an economic downturn.
Jones Metal Products, Mankato, MN 2003 to
2008
A growing privately held company serving large industrial equipment
manufacturers (Tier 1 and Tier 2 supplier) with precision metal fabricated
parts and painted welded assemblies. Managed 7-day operations of 75
unionized workers, production supervisors, production control/scheduling,
maintenance, shipping and receiving with dotted line responsibilities to
engineering and quality.
Operations Manager
Achieved an overall internal labor efficiency gain of 35% by implementing
and sustaining a Lean / Six Sigma transformation. Attained sustainable
lead time reductions, quality improvements, inventory reductions, cost
reductions and improved profitability with major customers through
facilitating and project managing supply chain VSM Kaisen events and Six
Sigma projects. Improved shop floor decision making through mentoring at
all levels and implementing visual management techniques. Expanded business
opportunities through the cost justification and implementation of higher
technology equipment and enhanced quality initiatives.
Minnesota Technology Inc., Rochester, MN
1998 to 2003
A not-for-profit state and federally funded organization with a mission to
improve small manufacturing enterprises for stronger non-metro economies.
Manufacturing Business Consultant
Lead diverse manufacturing companies in becoming more competitive through
implementing Lean ideology. Independent survey showed over $2 million in
economic impact to these companies. This was the result of assessing
businesses, formulating improvements, training employees, facilitating
kaisen events, and project tracking. Developed a VSM protocol for
mapping business processes which helped one company drastically cutting
their engineered-product lead time by 70%and associated errors by 40%.
National Institute of Standards and Technology (N.I.S.T.) certified in
facilitating service offering.
Denron Corp., San Jose, CA 1996 to
1998
A privately held $26MM cable and wire harness fabrication company
Strategic Project Manager
Improved the profitability and business volume with the largest customer
through the design and implementation of a Customer Service/Distribution
Center company in Singapore utilizing Lean Techniques.
Swift Glass Company, Elmira, NY 1995 to
1996
A privately held $12MM glass fabrication company
Sr. Industrial Engineer
Increased profitability through internal cost reductions by implementing
Lean Solutions.
Ingersoll-Rand (various locations)
1991 to 1995
Fortune 150 industrial products manufacturer
Corporate Manufacturing Management Training Program
Learned, implemented, and transferred Lean Manufacturing techniques at
multiple locations during this rotational program.
Trane Company, (various locations)
1985 to 1989
Sales Engineer
Developed sales territory of exclusive independent installer/servicing
contractors.
Community Service
Minnesota State University- Mankato
Industrial Advisor-Automotive and Manufacturing Engineering Technology 2003
to 2007
Adjunct Professor- Work Measurement night course- One semester 2004
Winona Composites Consortium- Winona, MN
Assisted in the creation and development of this industry cluster 1998 to
2003
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