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Project Manager Quality Assurance

Marietta, Georgia, 30064, United States
May 31, 2010

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SAP Business One: Installations, upgrades, support, project

management, 3rd party add-ons, Data Transfer Workbench,

audit and financial reconciliations, business process

analysis, user training, and unit/integration testing.

Customizations: SQL queries, Print Layout Design, formatted searches, user-

defined tables and fields, and work process flows.

Other Expertise: Customer relationship management, sales support, custom

documentation, author of "Everyone's Handbook for

Implementing SAP Business One".

Independent Consultant May 2002 to


Complete Project Implementation, Development, and Support for multiple

partners and customers. Project manager for all installations and

upgrades. Considerable work with various types of customer companies;

manufacturing, distribution, service, and international. References

available from customer personnel at all levels of each company. Working

directly with SAP in Walldorf, Germany on special projects.

The Home Depot Inc (Retail) Aug

1992 to May 2002

Manager over Special Project Development and Implementations. Major

projects included Data Collection and Management (HD Website), Ad

Coop/Rebate Programs, International Expansion of HD into Central and South

America, Store Improvement Process, and Shareholders' Program. Direct

contributions of two billion dollar annual savings and 5% increase in HD

revenue. Responsibilities required extensive interaction at all levels of

the company to develop effective solutions.

Crawford and Company (Insurance) Jul

1991 to Aug 1992

Manager over several software development and support teams. User and

technical liaison to Crawford and Company's largest customer. Directly

responsible for reducing insurance error processing rate (and federal

fines) from 18.6% down to .03%. Created stability for the processing of

Crawford and Company's two major legacy systems.

Verizon (formerly GTE, Contel, and Texocom - Distribution/Telecomm)

May 1983 to Jun 1991

Manager over Finance and then IT Departments. Rotated through all

departments as executive candidate. In IT responsible for user-liaison and

quality for a new customized legacy system. Later assumed additional

responsibilities for software maintenance, quality assurance, end-user

support, and data center. As each company was purchased, was responsible

for the merge of Texocom into Contel and then Contel into GTE.

Cisco (formerly Scientific-Atlanta, Inc - Manufacturing)

Sep 1980 to Apr 1983

Several positions from Payroll Clerk to Supervisor of Finance. Assisted in

implementation of new payroll package.

Fluent in German. Able to travel 100%. Effective in remote support and

relations. Florida State University (1977 to 1980), Goethe Universitat

(Germany 1975 to 1977), St Petersburg Junior College (1974 to 1975), and US

Army (1970 to 1973).

Other Skills/Education

Areas of Expertise

Relevant Experience

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