Project Manager Management

JOHN D. SPAVENTA, PMP

Harrington Park, New Jersey 07640

Mobile: 201-***-****

********@*******.***

http://www.linkedin.com/in/johnspaventa

SUMMARY

PMP accredited Project Manager with over 15 years experience in project

management, product development and technical support. Results oriented,

highly motivated and adept at managing multi-site, cross-functional teams

of technical professionals to accomplish specific goals and objectives. A

proven record of driving initiatives from concept to deployment. Team

player who shares information and mentors colleagues. Recognized for

organizational skills and the ability to manage complex projects.

CAPABILITIES

Interpersonal Skills Expert Communication Risk Management

Decisiveness Team Third Party Management

Dynamics/Motivation

Customer Focus Process Improvement Mentoring

Resource Planning Executive Briefing SDLC Methodology

Customer Relationship Budgeting Concurrent Project

Management Management

Professional Experience

VideoBank, Northvale, New Jersey - leader in digital asset management

2009

Project Manager (Temporary Contract)

Administered project schedules; coordinated product test plan execution and

metric reporting; implemented support process improvements; managed and

tracked resource time; facilitated communication with vendor partners;

recruited technical staff; designed and implemented SharePoint sites for

tracking client issues; managed client escalations and coached the

technical support team.

. Developed and implemented client facing technical support procedures

resulting in a 50% improvement in response time and rapid issue

resolution raising client satisfaction.

. Coordinated and supervised sub-contractor deliverables, integration

and system testing for defense industry contracts.

Sharp Electronics Corp., Mahwah, New Jersey - world leader, point-of-sale

products 2003 - 2009

SIICA Group

Manager of POS Product Support/Project Manager

Supervised technical support staff of six; managed major account programs;

executed customer training programs; published technical documentation;

established and implemented new process and procedure standards; conducted

beta field trials; forged relationships with third party partners;

administered schedules and budgets.

. Directed technical training and support in the upgrade of 2000 retail

locations for Sharp's Point-of-Sale system. These upgrades resulted in

$1.2M in hardware sales and $300K in licensing fees for Sharp and over

$1M in sales for authorized dealers.

. Created and delivered new product training programs resulting in a 50%

boost in sales ramp-up in comparison to previous releases.

. Proactively identified a gap in product documentation and initiated a

resolution resulting in a 15% reduction in support tickets, improving

customer satisfaction.

. Developed a process and managed execution of remote Point-of-Sale menu

maintenance for major account customers resulting in recurring monthly

service revenue.

Intel Corporation, Parsippany, New Jersey 1997 - 2003

Communications Infrastructure Group

Development Program Manager 1999-2003

Developed new computer telephony products and features; created detailed

plans, coordinated resources, maintained budgets and managed project

schedules; drove technical customer and partner relationships; presented

executive management program status updates; created proposals for new

products and features.

. Managed development of Intel's first high-density analog voice

processing product ahead of schedule.

. Supervised product development of analog high-impedance products for

the Call Logging and Quality Assurance market, achieving significant

design wins.

. Received Intel recognition award for managing the new product

development of Intel's host-based speech technology-Continuous Speech

Processing - a key feature across multiple product lines.

. Delivered various new features and customer requests on time and under

budget.

. Provided technical support for legacy products, ensuring customer

satisfaction and future opportunities.

Group Leader 1997 - 1999

Managed computer telephony speech-related hardware and software releases,

supervised a staff of two software technicians responsible for quality

assurance and directed and coordinated outside consultant deliverables.

. Delivered a next generation speech-processing product on multiple

operating systems resulting in an increase in market share as acting

program manager.

. Supervised a test team responsible for package test and release of

business partner software. Improved time-to-market for production

releases via process improvements.

. Created and maintained ISO 9001 processes and procedures leading to

accelerated time to deployment.

Sharp Electronics Corporation, Mahwah, New Jersey 1987 - 1997

Information Systems Group

Systems Analyst

. Spearheaded introduction of Sharp's first touch screen Point-of-Sale

product for the fine dining industry resulting in increased

profitability through penetration into higher end solutions.

. Managed technical coordination of third-party partner application

development for Point-of-Sale and Electronic Cash Register products.

Major account design wins were achieved by clearly communicating

partner issues to the Japan-based development team.

Education

B. A., Business Administration, William Paterson University, Wayne, New

Jersey

A.A.S., Business Computer Programming, Bergen Community College, Paramus,

New Jersey

A.A.S., Retail Business Management, Bergen Community College, Paramus, New

Jersey

certifications

Project Management Professional, PMP No.: 1317618

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