Customer Service Administrative Assistant

Jennifer Edwards

**** **** ****** *****, ***** Viejo, CA 92656 949-***-****

************@*****.***

Qualifications

Exceptionally computer literate, extremely organized, detail oriented, team

player, quick learner, eager for challenge, multi-tasker, work well with

others, excellent communicator, problem solver, anticipate the needs of

others, assume responsibility for items to alleviate management workload,

continuously able to take on more duties, discreet and trustworthy with

confidential information.

WORK EXPERIENCE

UST Global, Aliso Viejo, CA 08/09 - 02/10

Executive Assistant - Chief Marketing Officer

. Anticipate and prepare materials needed by the executives for travel,

meetings, events, and conference calls.

. Schedule appointments for CMO which required daily interaction with

global

staff as well as knowing their changing locations due to travel to

efficiently

prepare calendar items.

. Be knowledgeable of time zones to arrange all aspects of travel in

other

countries.

. Assist Marketing department with coordinating deliverables for events.

. Organize and submit CMO and Global Sales Director expense reports.

. Responsible for auditing staff expense reports for accuracy prior to

approval and submission to A/P.

. Prepare staff for meetings with necessary documents.

. Note commitments made by executives during meetings and arrange

for implementation or staff follow up.

. Maintain calendar, send e-mails and invitations on behalf of CMO.

. Assist department in preparation for client and internal meetings:

conference rooms, coordinating meals, agendas, hard copy

materials, email distribution.

Beech Street, A Viant Network, Lake Forest, CA 04/06 -

8/09

Admin Assistant - Sales & Account Management Department

. Schedule appointments for executives; arrange all aspects of travel.

. Maintain calendar, send e-mails and invitations on executives' behalf.

. Anticipate and prepare materials needed by the executives for travel,

correspondence, appointments, meetings, conferences, telephone

calls, etc.

. Prepare staff for meetings and presentations with marketing needs.

. Note commitments made by executives during meetings, and arrange

for implementation or staff follow up.

. Assist department in preparation for client and internal meetings:

conference rooms, coordinating meals, agendas, hard copy

materials, email distribution

. Compose letters, emails and memoranda from verbal direction, voicemail

or from knowledge of company policies and

procedures

. Assist in administrative details, usually of a confidential nature.

. Create and update organizational charts and client presentations.

. Greet and screen callers and provide needed information or route call

to appropriate person/department.

. Read and route incoming mail.

. Direct and lead the work of others where necessary.

. Responsible for auditing expense reports for accuracy prior to

approval and submission to A/P.

. Payroll backup for Director: update all sick time/PTO, approval of

timecards when traveling.

Ultimate Staffing, Laguna Niguel, CA 08/05 -

04/06

Admin Assistant - Draper's & Damon's- Customer Contact Center

. Responsible for payroll & budget reconciliation

. Payroll

. Update employee timecards daily by correcting punches

. Check for notices of illness and apply sick time

. Vacation requests applied as needed

. Budget- Monthly Reconciliation

. Reconcile the detail report with budget sheet

. Credit cards for department reconciled monthly

. Update CCC Budget spreadsheet

. Summary of all charges & invoiced items created for accounting

. Prepare reports for meetings:

. Call updates- run 3x daily

. Yearly comparison- report run and spreadsheet updated to track

daily changes

. Weekly reports- run to monitor growth or decline in orders

. Maintain spreadsheets for Management:

. CCC Headcount: Allows management to monitor recent & past termination

dates, termination reasons, and the year-to-date turnover percentage

. Phone Rep Assignments, Employee Information, CCC Org Chart, Credit

card charges

. Coordinate events:

. Assist management in planning, ordering, and contacting caterers

. Purchase undeliverable items including decorations

. Inventory supplies and purchase for department and all sub-departments

. Reception coverage as needed

Family Motor Sports, Costa Mesa, CA

06/05 - 08/05

Administrative Assistant - Company lay off as sales floors merged

. Created filing system for dirt bikes, ATV's and package deals for opening

dealerships

Collaborated with the executive staff to set up travel and meetings for

potential clients

United Polychem, Mission Viejo, CA

08/04 - 06/05

Administrative Assistant, Customer Service Rep

Communicated daily with sales, logistics and executive staff

Assisted V.P. of company and V.P. of sales with flight and hotel

reservations as well as sales representatives located in my region

Responsible for supporting sales team with their daily needs in addition

to their clients accounts

Processed product orders and ensured product availability

Coordinated deliveries for regional customer accounts

BMC Mortgage Newport Beach, CA 11/03 - 07/04

Loan Officer Assistant-helped setup files and contact clients via

phone, email or fax regarding new loans in process

Administrative Assistant- Organized and mailed backlog of 2 years

of Title Policies

Receptionist-phones, filing, faxing documents, mail

First American Title, Mission Viejo, CA

03/01 - 08/03

Title Assistant, Customer Service, Receptionist

Trained new staff for Reception and Customer Service positions

Assisted Office Manager in document signings by obtaining Notary

License

Supported title department in preparing files and documents for closing

Corresponded with clients to setup meetings and arrange for catering

as necessary

EDUCATION

Bachelor of Science Degree May 2000

California State University Long Beach, Long Beach, CA

Major: Criminal Justice

Contact this candidate