Customer Service Manager
Resume:
JOHN D. CHAPMAN, MPA, ATC/L
**** ******** **** **. *******, MO 63304
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**.*********@*****.***
Healthcare Administration ~ Athletic Trainer ~ Productivity Driven
SUMMARY
Clinical and Managerial healthcare professional with 10+ years in the
healthcare industry
ACCOMPLISHMENTS
. Bachelor of Science Degree in Recreation Therapy with a minor in
Athletic Training
. Served as Head Graduate Asst. Athletic Trainer for 3 Division I sport
programs at Drake University
. Completed Regional Manager Training through BJC
. Completed Lean Six Sigma training through BJC
. Certified Athletic Trainer, licensed in Missouri and Wisconsin
. Served as Head Athletic Trainer for Wisconsin Lutheran College
. Approved Clinical Instructor: Marquette University and University of
Wisconsin, Milwaukee
. Assisted with coordination of Medical Coverage for Drake Relays
. CPR, AED, Basic Life Support certification
. Responsible for the design, implementation and follow-through of
various performance enhancement programs with measurable increases
achieved
. Clinically worked with many different specialties and internal
medicine physicians
. Experience with Electronic Medical Record; Epic and NextGen.
. Worked with SIMS (Sports Information Management Software) treatments,
medications, etc...
. Familiar with CLIA, MSDS, and OSHA regulations
. Created a "green" recycling program for a 3-hospital health system
. Managed expense control projects totaling $15 million in expenditures
PROFESSIONAL EXPERIENCE
BJC Medical Group, St. Louis, MO 2008-
Present
Company: A well established, multi-specialty physician group that supports
BJC Healthcare
Regional Manager of Operations
Responsible for the BJC Medical Group practices located in the
Barnes Jewish Hospital region.
. Responsible for all P & L physician practices; including OBGYN,
Rheumatology, and Endocrinology specialties
. Organize and facilitated monthly meetings with physicians and
office managers to review financial performance and discuss
operational issues
. Create 12-month rolling wRVU data for physicians to view
compensation through the use of Anodyne software
. Negotiate physicians' contracts for transaction to new compensation
model
. Maintain a high level of customer service
. Direct and supervise all practice activities
. Responsible for practice operations, analyze processes, and
initiate change where necessary
. Collaborate with physicians to ensure quality patient care and
services
Start-up Team Regional Manager
Managed and facilitated multi-specialty physician provider and
practice start-ups
. Responsible for every major aspect of start-ups from recruiting,
vendor selection, Physician credential processing, and all HR
compliance issues to include OSHA, MSDS, CLIA, and HIPPA
. Responsible for fixed expense project, encompassing $15M in
expenditures
. Developed tables to analyze, per General Ledger account
. Collaborated with multiple BJC entities to develop and implement
RFP for patient supply purchases
Continued...
JOHN D. CHAPMAN, MPA, ATC/L
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Interim Office Manager with University Medical Consultants
Manage multi-specialty physician practice in the Barnes Hospital
region.
. Responsible for all Safety and Environmental compliance with the
facility
. Managed all vendor services
. Maintained a high level of customer service
. Directed day-to-day operations for Urgent Care facility
Athletic Trainer 2006-2008
Froedtert Hospital Sports Medicine Center, Milwaukee, Wisconsin
Company: The Froedtert Sports Medicine Center is a leading provider of
comprehensive sports-based programs to treat and prevent injury, aid
recovery, and enhance performance.
. Worked with physicians by providing support in daily rehabilitation &
treatment, performance enhancement programs, and medical coverage
. Coordinated with vendors to restructure billing procedures
. Served as Head Athletic Trainer for Wisconsin Lutheran College
. Responsible for all inventory and supply orders
. Approved Clinical Instructor (ACI) certification with Marquette
University and University of Wisconsin to offer instruction to students
in training
Administrative Fellow
2004-2005
Centegra Health System, McHenry County, Illinois
Company; CHS is the parent corporation for a non-profit 3-hospital
consisting of 2 acute care and 1 behavioral health hospital.
. Coordinated and implemented a system-wide recycling program. Consulted
with vendors discussing key areas, usage, and pricing
. Participated with Supply Formulary Team to help control and reduce supply
costs and limit the number of vendors
. Gathered research to create a business profile for CHS involvement with
McHenry County Traumatic Brain Injury Task Force (TBI).
. Coordinated and gathered bed utilization statistical information
EDUCATION & PROFESSIONAL AFFILIATIONS
Masters in Public Administration with an emphasis in Health Care
Administration
Drake University, Des Moines, Iowa
B.Sc. Therapeutic Recreation, with minor in Athletic Training
University of South Dakota, Vermillion South Dakota
Athletic Trainer Certification
National Athletic Trainers' Association Membership
Missouri Athletic Trainers' Association Membership
Eagle Scout
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