Sales Customer Service

*** ****** ****, *********, ** *****, Tel. 978-***-**** or Cell 978-476-

****, *****: *********@*******.***

A Career Summary of William R. Santos

Service focused Professional with a proven record of consistently meeting

and exceeding customer requirements while providing timely solutions to

meet production objectives. A consultative team coordinator with complete

experience from design to production and delivery, an intent and patient

listener who is also an effective communicator and looks for interpersonal

relationship experiences.

Professional Experience

GINTZLER GRAPHICS, INC. November 2009- Present

Account representative

o Outside sales representative responsible for new account

initialization, managing and presenting at related trade shows,

customer marketing, cold calling, arranging product presentations,

price quotes, and service terms.

o Communicate the needs of the client to engineering, production, and

customer service while overseeing the management of the inventories at

our established customer locations.

o Study and communicate new processes in label & package printing

including limitations of materials, art files, variables between

containers product and decoration choice. As well as inventory,

shipping and billing information for our customers.

TIME SENSITIVE CIRCUITS, INC. May 2009- October 2009

Outside Sales Manager

o Coordinating with outside brokers offering comprehensive Flex, Rigid-

Flex and Rigid printed circuit boards to the contract manufacturing

industry through cold calling, internet, and direct mail.

o Utilizing selling experience and past contacts to develop strategic

accounts and clients to boost revenue. Developed five new customer

relationships, and reestablished a client base of hundreds of printed

circuit board designers and buyers for a one year old company.

o Negotiated pricing, delivery, and coordination of internal resources

for quick customer solutions. Generating an estimated $750,000 to $1

million of new annual sales to date.

DOW INDUSTRIES/SCREENPRINT/DOW July 1997 - May 2009

Account Manager/Sales Executive

o Utilized my personal knowledge of design and art limitations,

reproduction requirements and pressure sensitive materials to

communicate to our clients and to production enhancing the final

product.

o Initiated ISO9001-2000 program with the quality manager through start-

up, and maintained cross-functional internal audits with no major

findings for seven years.

o Developed between 1.5 million and 2 million in new sales using

multiple construction formats from nameplates and digital

consecutively numbered labels to membrane switches primarily with

Screenprint/Dow over one year of strictly cold calling outside sales.

o Managed label volume of $4 million in annual sales. Product mix

included combination screen and process, four color process

flexography, digital offset, award winning prime pressure sensitive

labels.

o Client base included Yankee Candle, Avon, Ken's Foods, Colgate

Palmolive, Panama Jack, White Rock Distributors, Siemens, Vicor and

others mostly in the health & beauty marketplaces.

Previous Experience

MOORE DOCUMENT SOLUTIONS July 1987 - July 1997

Account Specialist/Production Planner/Pressroom Supervisor

ROYAL BUSINESS FORMS June 1986-July 1987

Production Supervisor

DIVERSIFIED BUSINESS SYSTEMS May 1985-June 1986

Production Supervisor

USA TODAY at THE LAWRENCE EAGLE TRIBUNE August 1980-May 1985

Press Room Supervisor

DIVERSIFIED BUSINESS SYSTEMS June 1978-August 1980

Press Room Supervisor

Education

Whittier Reg. Voc. Tech. H.s.

September 1974- May 1978

Graphic Communications

~ References Available Upon Request ~

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