Customer Service Management

DARYL J. RAMQUISt

PO Box ***** Cheyenne, WY ***** Phone: 307-***-**** **.********@*******.***

IT Customer Support/Database Administrator

A proven technology professional with experience managing policy and enterprise security of network and database

systems. Expert at providing desktop and network support. Adept at customer service. Expert in gathering, analyzing and

defining business and functional requirements; creating global metrics, trend charts and other decision making tools;

leading data modeling and process mapping initiatives; researching processes, workflows and technology solutions for

systems and networks. Proven ability to lead seamless implementations and deliver next generation technical solutions and

workplace productivity.

Expertise Highlights

Network & Systems Customer Support Database Design & Management

Software Hardware troubleshooting Major Software/Systems Implementations

Data Flow & Process Mapping Systems Security & Disaster Recovery Planning

SQL Queries & Data Modeling Technical Writing (Manuals/System Specs)

Professional Experience (United States Air Force, Retired)

2004 to 2007

information assurance manager– fe warren afb, wy

Managed the 90th Space Wing Computer Security (COMPUSEC), Emissions Security (EMSEC) and Information Assurance

and Awareness Programs (IAAP); involvement impacts over 3,500 base Information System users. Furnished guidance to

functional system administrators on Certification and Accreditation (C&A) processes. Provided IT support to

communications squadron leadership and key base leadership personnel. Oversaw the 90 Communications Squadron

training program, provided comm. expertise as Exercise Evaluation Team member.

Key Results:

Management of the Information Assurance Program ensured outstanding results during the 2007 Air Force Space

Command’s Information Assurance and Assessment Programs (IAAP) inspection.

Directly contributed to the communication squadron’s success in direct support of the Air Force’s 2006 Capability

Exercise (CAPEX) demonstrating the ability to plan, implement and execute U.S. response to a nuclear accident

demonstration to 26 visiting countries. Recognized by CAPEX Director for leadership.

Provided expert COMSEC support during temporary duty assignment to Iraq in support of Operation Enduring

Freedom resulting in the successful deployment of Central Command’s Radio Over IP Network (RIPRNET). End result

reduced medical response time to roadside bomb incidents by eighty percent.

ALTERNATE MISSILE WARNING CENTER, OFFUTT AFB 1996 TO 2004

Senior Operations Crew Leader

Operated 12 unique computer suites providing timely, reliable accurate, unambiguous Integrated Tactical

Warning and Attack Assessment (ITW/AA) missile warning data supporting the President, Secretary of Defense,

CJCS, COMSTRAT, and COMNORAD missions. Maintained $45 million worth of critical communications

equipment 24 hours/day, 7 day/week within the Missile Warning Computer Operations (MWOC) Center. Produced

daily schedules and coordinated shift activities for all personnel. Monitored system configuration, system alert

messages and facility environmental conditions. Maintained accountability and control of classified magnetic

media and computer products. Maintained the Alternate Missile Warning Center in a constant state of readiness

for Cheyenne Mountain missile crew contingency manning.

Key Results:

Identified as expert in database management and SQL. Provided expert documentation and calculation of manning

hours during the Air Force’s 1998 manning initiative. Identified deficiency of utilization of personnel resulting in a

balance of manning across 24 hour Operations.

Developed streamlined procedures that decreased labor time and eliminated redundancies.

Provided outstanding leadership during the transition from the Missile Warning Legacy Systems to the Integrated

Tactical Warning/Attack Assessment Systems resulting in a seamless switch in operations.

Education

Daryl Ramquist Resume Page 1

community college of the air force, gunther annex, maxwell afb, al 1999

Associates in Science Degree, Information Systems Technology

Associates in Science Degree, Avionics Systems Technology

Technology Summary

Proficient at Windows and Microsoft Office Suite of products. Extensive knowledge of MS SharePoint Services. Designed

and implemented MS SharePoint Services for Information Assurance program. Information Systems Security Management.

Type 50 WPM. Proficient in operation of IMDS Training Database. Highly skilled Trainer and certifier. Proficient speaker and

writer, NCO Academy Graduate Ability to research documents and present formal briefings. Highly Skilled supervisor of

personnel. Designed and Implemented MS Access Databases utilizing SQL and Visual Basic Programming

References

Bill Spellman, Force Integration Management Officer, WY Army National Guard, 307-***-****

Jerry Lee, Superintendent, Communications Plans and Programs, FE Warren AFB, 307-***-****

Carol Rumann, The Property Exchange Realtor, Cheyenne, WY 307-***-****

Daryl Ramquist Resume Page 2

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