Manager Management

Professional Experience

I have worked with different teams and handled a variety of

responsibilities. The most recent promotion led me to a new role when two

departments were consolidated due to a restructuring within the company.

8/09 - Present AIG, New York

eBusiness Manager

. Manage day-to-day activities, including Email Blasts, Salesforce, SEO

Recommendations, Webcasts and Link Buying.

. Responsible for establishing internal processes adhering to the

department's new business and cost model.

. Work with business units utilizing department's services and provide

estimates for work requests.

. Strategize with Metrics and IT department on projects requiring use of

their service.

8/08 - 8/09 AIG, New Jersey

Web Property Manager

. Managed AIG.com Domestic and International websites.

. Business Subject Matter Expert for the Tridion Content Management

Platform.

. Coordinated new requirements with respective internal organizations such

as Marketing, Technology (eBT), Metrics, Interface Architecture (IA) and

Creative.

10/06 - 8/08 AIG, New Jersey

Business Analyst

. Worked with Business Units and Technology to document business and

functional requirements for the new Content Management Platform.

. Strategized with IT team on initial and sequential releases for the

content management platform.

. Wrote test scripts and led UAT efforts on quarterly releases.

9/05 - 6/06 Scholastic, New York

Business Analyst

Participated in a project reviewing process and content overhaul for the

Scholastic website. Part of my responsibility entailed gathering

requirements from the business and documenting data.

. Responsible for the creation of functional specifications for the Content

Management System, which utilized Interwoven TeamSite and the Search

application, which utilized Verity.

. Facilitated meetings to gather requirements, coordinated data collection

and clarified functionality with department managers, technical staff,

and end users.

. Primary liaison between the business users and technical staff,

facilitating communication between both teams.

. Assisted the QA team and oversaw the creation of test scripts for the new

application.

. Created training materials used to conduct training session on new

application functionality.

9/00 - 9/05 IBM Global Services, New York

IT Specialist

Contributed in projects where I was a Business Analyst as well as an

Application Developer. Gathered requirements and documented efforts to

bring in new customers into the Content management system. Some of the

responsibilities included upgrading applications to a new version, as

well as the migration and validation of content. At IBM, I participated

in all the aspects of the Software Development Life Cycle (SDLC) from

Gathering Requirements for a release to creating test cases and

supporting the end product.

Ceridian

. Created workflows based on business requirements to publish content on

the Ceridian Knowledge Base.

. Configured Interwoven DataDeploy to transfer data from Data Capture

Records to a DB2 database.

. Worked directly with customer providing support to users on Teamsite

application.

. Trained client on the use of the web based application.

DataCase

. Analyzed business requirements and provided time estimates for upcoming

development initiatives.

. Primary vendor liaison working directly with vendor and client.

. Authored technical specifications, describing system functionality and

features.

. Created use cases with UML, modeling data migration within Interwoven

TeamSite.

. Developed PERL scripts to validate content migrated from a proprietary

legacy data system into Interwoven TeamSite.

Education

9/96 - 6/00 Polytechnic University, New York

BS in Computer Science

Background

. Fluent in Spanish

Summary

Computer Languages: HTML, PERL, CGI, JSP, JavaScript, SQL, XML, XSL

Familiar : C, JAVA, Visual Basic .NET

Volunteer work

. Big Brothers Big Sisters of NY 2009

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