Training Quality

**** ** ****** *****: 703-***-****

Terrace E-mail:

Stuart, FL ***********@*****.***

34997

Khatera Cama

Summary of

qualificat Bachelors of Science in Computer Information System. Grade point

ions average (GPA) of 3.7 graduated with "Magna Cum Laude" honors.

Extensive experience in developing and maintaining Microsoft Access

database.

Over 11 years of experience in Aerospace, Retail procurement

environment, Financial, and Benefits/Payroll industry.

Extensive experience in Data and Systems analysis, as well as

End-user and Stakeholder issue resolution.

Advance knowledge of Microsoft Office.

Highly motivated, very quick learner, team player, and possess

excellent communication and problem resolution skills.

Profession

al Orbital Sciences Corporation, Dulles, VA

experience Quality Systems Reporting Analyst/Training Coordinator 2007 - 2008

Responsible for training all company personnel on ISO-9001

procedures and for monitoring company wide compliance with SOP's,

Work Instructions and use of the Quality System Database.

Monitored and updated the Quality System Database to meet the

requirements of the Organization.

Responsible for updating and managing employee training record using

SQL statements.

Performed Web analytics for employee test scores and training

courses, which was required for ISO-9001 audit.

Gathered information from several tables using SQL to generate

reports for management.

Tracked regularly report results of quality inspections and

non-conformances

Participated in regular internal audits.

Generated reports for Supplier Status, Supplier Ratings, Corrective

Action Status, Metrics, Training and Program related Non-conformance

tracking and resolution using SQL commands. Generated Statistical

analysis reports and metrics.

Maintained Corrective Action requests and presented the status to

Corrective Action Board (CAB) review meetings. Performed complete

cause analysis to identify corrective actions.

Developed quality metric reports, which measure the efficiency of

various processes and present to senior management as required.

Managed, maintained, and updated Quality Record System to ensure

documentation control.

Reviewed the current Quality System Database to assure compliance

with ISO-9001 elements and support a closed-loop Non-conformance

Reporting System.

Participated and supported continuous improvement initiatives and

toke appropriate action to update procedures and instructions when

required.

Training coordination and administration, maintaining the training

database, coordinating with process owners to determine and assign

training to over 2000 employees.

Identified the training needs of the overhaul organization. Develop

a training plan/program. Coordinate the development and

Profession implementation of the required training.

al

experience

(Cont'd)

Agentrics, Alexandria, Virginia

Product Support/Implementation Specialist 2001-2007

Provided Product and Implementation support to end-users,

stakeholders, and team members on n-tier Web-based Auctions, Digital

Asset Management, Web Conferencing and Catalog application suite.

Managed 18 member accounts as primary point of contact for Product

problems and issues, marketing, training and functional support.

Handled 90% of all tasks associated with member needs for assigned

accounts.

Handled problem recognition, research, resolution, and follow up for

routine user problems.

Uploaded catalogs for members using XML via Unix.

Created Supplier Information and URL Tracking Database using SQL.

Managed completeness, legitimacy, and accuracy of data residing in

various company system application tables by using SQL commands such

as select, update, delete, and insert functionality.

Performed Web analytics and generate specific reports for clients

and internals.

Web Activity analysis and action recommendations

Participated in the development and execution of data quality tests.

Collaborated with the team to help prioritize test requirements.

Analyzed test results to ensure that requirements have been met and

existing functionality has not been broken.

Conducted weekly training sessions and marketing demonstrations for

Web-conferencing.

Served as technical back up for the Web conferencing application.

Conducted interviews and product analysis to gather user

requirements via workshops, questionnaires, surveys, site visits,

workflow storyboards, use cases, and scenarios.

Biovail Technologies Ltd., Chantilly, Virginia

Quality Assurance Coordinator 1998-2001

Received and logged-in incoming samples into the analytical and

quality control laboratory.

Logged-out, distributed, and archived all completed results.

Updated and maintained laboratory documentation (SOPs, SAMs, QCMs,

and specifications).

Updated and maintained laboratory databases.

Received stability requests and informed designated chemist of

samples to be placed on stability.

Maintained records suitable for audit by internal or external

authorities.

Filed protocols, reports, and result sheets.

Performed a monthly inventory on reports and protocols. Tracked

pharmaceutical samples and data through the analytical department.

Responsible for controlling and tracking of the Narcotic drug. Kept

log of the Narcotic usage for internal and external audits.

Education

Bachelors of Science in Computer Information System

Strayer University, Alexandria Virginia June 2004

Diploma in Microsoft Computers

Washington Business School, Vienna Virginia June 1998

Technical

Knowledge Unix

Report Writer

DB2

Desktop Publishing

Oracle/SQL

Visual Basic

Microsoft Access

Microsoft Project

Seibel

Computer Programming Design

Filing - Data Base

Computer Networks and Intranets

Microsoft Office (Word, Excel, PowerPoint, Outlook, Lotus Notes)

FrontPage 2000

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