Engineer Manager
Resume:
HAYDEN SMITH **** Woodland
Court, Allen, TX *****
*********@**.**.***
ENGINEERING SKILLS
Systems Testing & Debug
Hardware & Software Testing
Hardware & Software Systems Integration
Quality & Control Assurance
Telephony Switch & VOIP
Electronics Printed Circuit Board Design & Test
Digital & Analog Electronics Testing
Senior Systems Engineer, Technical Manager
InterVoice Brite - Convergys
February 2008 - August 2009 company wide layoff
Installation and Test Engineer for advanced multimedia telephony systems
using VOIP phone services in the United Kingdom. Unix based software
loading on over 400 servers, complex RAID configurations for message
storage lookup tables, and CDR's using Sybase & Oracle for analytics.
Servers were in an HA environment with load balancing and handling of 1
meg+ calls. Software loading was from a yum repository to applicable
server, configured, tested, and procedure documented. Engineer and
Technical support to field installation. Multiple server and operating
system environments accessed remotely with VPN.
Systems Support Engineer
Implicit
January 2007 - February 2008
Systems Engineer for software and hardware issues that field personnel
could not resolve. Debug and analysis on transmission errors from satellite
to radio in the Electronic Flow Meter, data center databases, and all meter
hardware. Installed and tested new firmware loads for the various meters,
and formatted meter information to flow to customer website using XML,
HTML, and JAVA code.
Systems Support Engineer
Etalk
April 2005 - January 2007
Systems Support Engineer for telephony and networking configurations, and
software or hardware issues that other Engineers could not solve. Test and
debug software code issues using system logs generated by Call Center
monitoring applications. Technical Engineer and support for software
development team to test, find, and resolve code issues. Technical and
engineer support for configuration and implementation of Survey and
Recorder platforms. Extensive Technical documentation required for issues
and resolution. Test Engineer for Qfinity 3.1 Product.
Senior Technician, Supervisor
Service Electronics
October 2003 - September 2004 company wide layoff
Supervised 12 electronics technicians through training, personnel issues,
payroll, and professional development. Maintained quality and inventory
control and inspection for assembly and repair divisions. Inspected,
categorized, and tested electronic parts and Mother boards to component
level. Developed Access database to track inventory. Developed and
categorized a Kanban system for parts usage. Repaired, configured, and
tested PC systems and laptop computers to customer specifications. Operated
a Java based application to store parts and system information in an Oracle
database.
High End Audio Design & Build Engineer
Evergreen Audio
June 2001 - September 2003
Class A audio amplifier research, design upgrade, and testing of circuit
design and output. Created and modified electronics front end for
distortion reduction and increased CMRR. Upgraded design of electronic
circuit boards. Designed a chassis using Auto-CAD. Developed product
warranty information. Enhanced business and sales relationship with John
Fort Audio to show, sell, and critique.
Systems Integration Engineer
Inet
December 2000 - May 2001 company wide layoff
Systems Integration Engineer that developed an RBR record system using two
Netra AC200 T1's and an A1000 Raid-Array by Sun Micro-Systems for VIA Soft
Switch Product. Technical configuration of Sun OS and Storage Manager
Software to run on a Hardware Platform. Engineered creation and
configuration of Veritas Volume Manager and Cluster Server to handle
Storage Volume functions and fail-over protection. Organized complex
network environments to allow remote connection to clusters. Integrated and
configured software to run on a VIA Soft Switch for testing cluster
environments that involved integrating development software on a VIA to run
and communicate with cluster. Technical documentation required on
procedures for installing and testing Architecture. Used Spectra to verify
communication between STP'S, SP'S and SCP'S. Verified SS7 connection to VIA
and IP connection from NAS.
Quality Assurance Test Engineer
Intervoice-Brite
1994 - 2000
Test Engineer for various International and Domestic DSP speech loads on
specific resource cards and wrote applicable driver software for
functionality testing. Debugged complex code issues using InVision and
Smalltalk. Documented and resolved code errors found in Core level dll's
and executables. Developed benchmark evaluation programs for IVB system
hardware platforms such as Syschk 4.5 and Forefront TroubleShooter.
Configured system level BIOS for IVB hardware and customer platforms.
Developed hardware configurations and load tests for evaluation of hardware
functionality and multi-level software reliability. Y2K team leader that
developed hardware test applications for day, time and year accuracy. Wrote
extensive technical documentation to comply with Y2K specifications.
Maintained the Quality Assurance LAN that consisted of Ethernet and Token
Ring backbones. Maintained, tested, set-up and designed hardware and
software environments. Installed patch releases for ATM environments used
for testing ATM protocols and functionality. Set-up and configured T1/E1
and Signaling System 7 (SS7) testing environments. Developed custom
Microsoft Access databases using Visual Basic as the interface to track all
certified hardware, including part number platform specific information,
memory size, part numbers, board revisions, and model types of specific
hardware. Developed custom certifications for customers requiring server
type hardware for SpeechWorks. Wrote extensive test plans and benchmark
documentation supporting findings documented in accordance with ISO9000.
Senior Systems Support Engineer
Digital Equipment Corporation
1987 - 1992
Support Engineer for VAX/VMS platforms with primary concentration in VAX
3000 hardware. Supported large tape drive farms, disc farms, and high-speed
printers. Support Engineer for Field installation and on-site repairs.
Supported the Ultrix 32 operating system.
Technical Support Engineer
Cambrian Systems
1985 - 1987
Support Engineer responsible for developing technical and operational
training programs for a CS-5000 Certifier. Technically trained customers
and support personnel for field maintenance of Certifier in Domestic and
International markets. Designed methods for correcting electronic and
software reliability issues. Implemented and maintained mechanical
specifications for Certifier. Developed test procedures for specific media
types ferrous and nickel. Improved the read write circuitry for this media
to control saturation. Lead developer to market the Certifier globally.
Wrote technical documents related to repair and maintenance of product.
Senior Field Engineer
Data General Corporation
1978 - 1985
Field Engineer that performed scheduled preventative maintenance and
unscheduled repairs on large mainframe systems. Diagnosed and resolved
hardware and software issues for corporate clients.
High End Audio Design & Build Engineer
Evergreen Audio
1975 to Present
Develop, design and build State of the Art MOSFET Class A Power Amplifier.
Develop unique cascading differential front end for eliminating distortion
and increased CMRR. Develop circuit boards with custom layout for
consistent trace impedance and noise reduction. Extensive use of Auto-CAD
for development and design of heat reducing amplifier chassis. Designed the
electronics using Spice to verify data, functionality, and performance.
Develop, design, and build unique differential Tube Pre-Amplifier.
Operating Systems Software Hardware Programming Test Equipment
UnixWare VERITAS C-VAX Chipset Visual Basic Drive Alignment
Linux Enterprise Smalltalk VAX C++ Oscilloscope
Server
Linux RedHat AutoCAD SCSI Disk Drive Assembly Data Channel Analyzer
Sun Solaris Circuit Maker Audio Amplifier Cobol Time Domain
Reflectometry
Sun Storage Manager OrCAD Tape & Disk JCL Spectrum Analyzers
Drives
VAX/VMS In Vision Sun Raid Arrays DCL Profile Analyzers
AOS Smalltalk Token Ring & Network Sniffer
Ethernet
Ultrix Masm MV8000 Digital Volt Meter
Mainframes
OS/2 Warp Puddy Power Amplifiers Vacuum Tube Volt
Meter
Visual C++ Memory Fault Finder
Subsystems
MathCAD Electronic Flow Inet Spectra
Meter
Code View Bipolar & MOSFET Audio Analysis
Education
192 college credit hours
Double major in Computer Information Systems and Electronics Engineering
Associates Degree in Electronics Engineering
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