Manager Training

Paul Bergeron

*** ******* **** ****, *********, Fl. 33839

Email: *************@***.***

Phone: 863-***-****

Objective Obtain a General Manager position in a company that

offers growth potential.

Experience Kitchen Manager/Regional Culinary Captain

10/2007 - present Longhorn Steakhouse, Orlando,

Florida

Responsible for all BOH operations, systems, &

training.

Regional responsibilities include promotional

rollouts & training for Regional Directors,

Managing Partners, & Kitchen Managers.

Collect & analyze weekly Actual vs. Theoretical

costs for 6 stores in region. Suggest potential

plans of action for problem areas.

Franchise Partner

6/2004 - 4/2007 Joey's Seafood & Grill, Lake

Wales, Florida

Responsible for all store operations, guest

satisfaction, & guest recovery strategies.

Trained & certified employees & managers in

Servsafe.

Responsibilities included weekly inventory, local

store marketing, P&L preparation & analysis. Also

handled all POS data input including menu items,

cost of goods, employee data, and payroll data.

Managing Partner

11/2001-5/2004 Garfields Restaurant, Lake Wales,

Florida

Hired to take responsibility for an underperforming

company store. Issues to address were sales &

guest counts decline, negative customer

satisfaction, high employee turnover (300% p/y),

and poor employee training procedures resulting in

poor execution of the concept.

Within 2 years, the store achieved the following:

Sales increased from $1.5 million to $2.1 million.

This was achieved through a combination of

increased guest counts, increase in guest check

averages, positive customer experiences, better

execution through structured training programs &

the use of certified trainers.

Employee turnover decreased from over 300% to 105%

per year, of which 15% were students employed

seasonally but were documented as termed and then

rehired.

Promoted to Area Manager responsible for 3 Florida

locations.

Store was designated a certified training & test

store. Training duties included training new

managers from Franchise stores.

Offered an equity stake as a Managing Partner.

General Manager

9/1997-10/2001 Shells Seafood, Ocala, Florida

Began as an Assistant Manager & assisted in opening

the Winter Haven store.

Chosen to be part of the team to open the companies

1st out of state stores.

Opened 2 stores in the Columbus market as an

assistant.

Opened the 1st store in the Cleveland market as

G.M.

Transferred back to Florida to an underperforming

unit in Ocala.

Asked & received permission to change store format

from dinner only to a lunch/dinner format. Our

success in this venture helped lead to a company

decision to open all units for a lunch/dinner

format.

Designated a Certified Company training store &

product test store.

Contact this candidate