Customer Service Manager
Resume:
Port Jervis, NY email:
***** ************@rocket
mail.com
Lachlan Gross
Objective Loss Prevention/Retail Management
Experience 2009-2010 Gamos Country Store Sparrowbush, NY
Owner/Operator
Opened store in February '09 increasing previous
owner's business by 37% in first quarter
Handled all aspects of business, i.e., ordering,
inventory, menus, food preparation, cash handling,
advertising
Grew business substantially before having to close
due to extreme family issues
2008-2009 Kean-o's Deli & Eatery Port Jervis, NY
2000-2008 Homer's Coffee
Shop
Co-Owner/Operator
Handled all aspects of business, i.e., created
menus, staffing (hiring & terminating), payroll,
inventory, ordering, food preparation, advertising,
customer service/relations, staff scheduling
Increased sales by at least 25% per quarter by
effectively utilizing clever incentives & on-going
customer service training, limited loss by focusing
on portion control and time management
Implemented training course for new recruits -
speeding profitability.
1989-2003 Home Depot, Inc. multiple locations
Assistant to District Manager
Developed & implemented various training programs
on procurement, loss prevention, increasing sales,
customer service, inventory control, profit & loss,
& staffing training over 1500 employees ranging
from entry level through to upper management
Directly reported to District Manager deficiencies
& resolutions instructed by myself to management of
any of the territory's 14 stores
Reviewed & developed game plans for supervisors and
management seeking advancement within Home Depot
Effectively utilized sales/profit & loss reports to
better staff stores at peak customer service times
Oversaw internal auditing, inventory control &
prep, worked closely with and as loss prevention in
14 stores maintaining low shrink percentages in the
majority of them - focusing more so on internal
issues & theft.
Over the course of 13 years, worked my way up from
entry level cashier to upper management, opening
over 20 stores in 4 states.
Education 1985-1988 Notre Dame Prep Academy E. Stroudsburg,
PA
1984-1985 Delaware Valley
High School Milford, PA
Interests Family & friends, analyzing, cooking, reading,
writing, music
Tips I tend to steer away from making friends at work, I
prefer profitability.
I have a knack for training & expect nothing less
than 125% in performance - especially when
customers are involved.
I am punctual, reliable, dependable, and tolerate
no less than the example I set.
I have been out of the retail business for
sometime, but eagerly await the opportunity to use
the above mentioned focuses once again.
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