Customer Service High School

FRANK GARGANO

**** ********, ***. ***, **********, MA 02144 . 617-***-****

SUMMARY OF QUALIFICATIONS:

Storekeeper / Purchaser with 7 years experience in vendor relations and

price negotiation, and 10+ years shipping / receiving & recycling

experience, hands - on general maintenance experience.

EXPERIENCE:

IBEW Local 103, Dorchester, MA

2007-present

Telecommunications

. Install equipment for system upgrades, and perform troubleshooting

Massachusetts Department of Corrections, Concord, MA

1999-2007

Storekeeper III

. Ensured proper inventory and quality control; interacted with

purchasing, created orders

. Coordinated shipping and receiving activities; maintained logs and

pars

. Initiated cost-effective recycling procedures reducing costs by

thousands per year

. Supervised, trained and motivated employees; supervised dept. in

absence of sr. supervisor

. Demonstrated effective conflict resolution, and cross-trained in

administration

. Provided excellent customer service, and performed accurate data

entry

. Operated equipment, such as pallet jacks and forklifts, recycle

bailer

Double Tree Guest Suites, Waltham, MA 1998-

1999

Purchasing Manager/Buyer

. Purchased all supplies for five-hundred-room hotel

. Ensured all products were delivered on time for events

. Interfaced with Federal Express, UPS, and U.S. Postal Service to

coordinate deliveries

. Instituted policy ensuring 100% delivery satisfaction for customers

& service

. Acquired large knowledge base of specialty vendors for

food/wine/liquor

. Responsible for ordering and stocking levels to pars, data entry,

inventory control of alcoholic beverages, soda, and all food and non-

food items

. Monitored cash flow for the hotel on a weekly and monthly basis

Charles River Park Management Co., Boston, MA

1994-1998

Purchaser/Buyer

. Purchased maintenance supplies to pars, including plumbing,

electrical, HVAC, carpentry, masonry, janitorial, painting,

appliances, tools, paper supplies, locks, and pumps

. Supervised two employees ensuring correct dispensation of supplies

. Maintained inventory control and received / coordinated all incoming

deliveries

. Independently investigated alternate supply companies to guarantee

best price

. Implemented computer inventory system and performed inventory

control

. Provided top-notch customer service, and accurate data entry

EDUCATION:

Newman Preparatory High School, Boston MA

. High School Diploma

Northeast Institute of Industrial Technology, Boston MA

. Servicing and Installation of oil, gas, air-conditioning, and

refrigeration

COMPUTER SKILLS:

Proficient in Word, Excel, Lotus, Access, Maximo, Power Point, AS400

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