Customer Service Manager

Regina Ford

*** ******** ****

Mt. Laurel, N.J. *8054

***********@*******.***

856-***-**** (home)

646-***-****(cell)

Expertise:

Union Experience, Computer knowledge, P&L and Budget Planning, some Power

Point, Office Management, Customer Service Trainer, and Payroll

Experience:

Compass Group:

06/2007 - 04/2010

Morrison Senior Dining - Dining Room Service Manager

Managing the dining room, training, hiring, scheduling, and payroll for

the FOH staff. Coordinating with the other departments on special events

and meetings as well as working with the patient services department.

Monthly food committee meetings with the residents, implementing training

programs for the FOH staff. Providing excellent customer service for all

residents.

Chartwells Higher Education - Assistant Director

Managing a higher education food facility, implementing marketing

strategies, meal plans in compliance with the company's service and product

standards. Daily operational duties of three foods service facilities,

supervising and training management and a union staff, and interns on

marketing. Working with vendors on the brands needed to supply the food

service department. Monthly food committee meetings and special events.

Chartwells K-12 - Assistant Director

Managing elementary schools, food cost, and weekly ordering food and paper

products in compliance with the company's standards. Overseeing the food

production and monthly menu planning. Organizing outside events as budgeted

from the school district and monthly food committee meetings. Monitoring

the breakfast, lunch and snack programs, increasing revenue sales for the

school district.

Restaurant Associates - Senior Caf Manager

Managing the hiring, training, scheduling and payroll for the FOH staff at

Liberty Science Center. Daily operational duties of the ala cart caf and

express cart. Working with the general manager on weekly P&L reports and

labor budget. Collaborating with the executive chef on menus that would

change seasonally. Implementing training programs for the staff and

providing excellent customer service.

The Bistro Restaurant

02/2006-12/2006

Restaurant Manager - Training, hiring of all staff members for the FOH,

maintaining payroll and schedules, weekly ordering of food and beverage

products. Collaborating with the owners on catered events, and managing

the office. Creating spread sheets, and accounting records for payment of

goods. Keeping the budget at cost and assisting the department heads of the

hotel.

The Millennium Hilton

08/2004-09/2005

Restaurant Manager - Training, hiring all staff members for the FOH,

scheduling, payroll, collaborating with catering for special events in the

restaurant. . Maintaining P&L, beverage, and labor budgets collaboration

with the food and beverage manager, Union Liaison, and implementing service

classes for the FOH staff to be in compliance.

The New York Palace

02/2002-03/2003

Restaurant Manager - Training and hiring all FOH staff, payroll, and

scheduling. Running P&L, budget reports, beverage and labor reports.

Collaborating with the sales department on promotions for in house events.

Collaborating with the executive chef on menu planning and special events

in the restaurant. Working with the union and implementing classes for the

FOH staff on HACCP and Serve Safe.

Cosi Restaurant

03/2000-02/2002

Restaurant Manager - Hiring, training staff members, scheduling, payroll,

ordering beverage, food, and paper supplies. Assisting the general manager

on P&L, labor, and food and beverage reports. Managing the catering

department on events. Marketing and retrieving catering business. Developed

promotional products and menu planning with the chef.

Walt Disney World

08/1997-9/1999

Restaurant Manager - Training and hiring all J1 staff members, coordinating

classes for HACCP in compliance with service standards. Payroll,

scheduling, coordinating productive initiatives to reduce operational

costs. P&L, budgets, daily revenue and financial reporting, coordinates

with sales and park management on special events in the parks.

The Millennium Broadway

10/1993-08/1997

Guest Service Agent/ Restaurant Supervisor

Guest check in/out procedures, cash transaction, customer service

representative office manager.

Daily operations of the restaurant, payroll, scheduling, daily revenue and

financial reporting.

Education:

Manhattan Center for Math and Science H.S.

New York City Technical College Bachelors Hospitality Management/Culinary

Arts

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