Project Manager Analyst
Resume:
Susan Kapuscinski
Hamburg, NJ 07419
****@***.***
http://www.linkedin.com/in/susankapuscinski
SENIOR BUSINESS ANALYST
. A skilled Business Analyst with Project management experience.
. Experience in many industries; Financial, Insurance, Retail,
Manufacturing.
. Experience with Troubleshooting and Problem Solving
. Experience with Change Management
. Experience with Onshore and Offshore resources
. Experience with all phases of Systems Development Life Cycle (SDLC)
. SOFTWARE EXPERTISE
COBOL, COBOL370, eCOBOL, JAVA, SQL, DB2, Spufi, PowerBuilder, SAS, QUIKJOB,
NDM, CICS, JCL, File-aid, Xpediter, TSO/ISPF, Changeman, CA7, Cap
Gemini-TransCentury, MVS,
Word, Outlook, PowerPoint, Excel, MS Project, Visio, Lotus Notes, Display
Files, DFU, MQ Series,
Syncsort, VSAM, IAM Enhanced, IMS, TMS, DB2 Connect, TMS, Extreme Dialogue,
Subfiles,
Quality Center, Mercury Test Director, Global Service Desk, Clarity,
OS/390, and OS/400.
HARDWARE EXPERTISE
IBM Mainframe-OS/390, AS/400, System 38, System 36, Laptop
PROFESSIONAL EXPERIENCE
HSBC, Bridgewater, NJ 1997 - 2009
Senior Business Analyst 2007 - 2009
. Worked on vendor, conversion, insurance, claims, regulatory and
specialty payment process projects.
. Led meetings with the business and technical teams to resolve any
issues and answered any open questions.
. Worked closely with top mgmt and improved customer relations.
. Built loyal teams and collaborated with business partners to create
detailed, accurate Business Requirements.
. Managed a successful operation by developing detailed, accurate
Functional Requirements Documents that led to the success of correct
Technical Specifications and a clean installation.
. Created Impact Analysis Doc and Traceability Doc that proved IT met
the Business Requirements.
. Acted as Liaison between the business and technology and inspired
teamwork by negotiating and solving any issues between the business
and technology.
. Successfully followed RBPM Methodology and SOX Compliance
Documentation which prevented any audit violations against our company
and minimized litigation and liability exposure.
Senior Programmer Analyst/Project Manager 1997 - 2007
. Served as Project Manager and Technical Leader.
. Integrated new technologies and wrote Technical Specifications.
. Built cross functional teams.
. Joint venture experience as a Project Manager for eCOBOL Initiative
for the entire North America area.
Susan Kapuscinski
****@***.***
. Chaired multifunctional teams in complex projects that involved
technical teams and overhauled vendor relationships.
. Developed, coached, and mentored new employees to be proficient in the
Collection System and guided them in Nightly Support so they gained
the knowledge they needed to improve employee performance.
. Managed defects during SIT and UAT testing and ensured defects were
resolved quickly.
ADDITIONAL WORK EXPERIENCE
Programmer Analyst, McBee Systems, Parsippany, NJ
* Wrote many new interactive programs that consist of subfiles and
display file screens. Some of these programs were Phone Order Entry,
Plant Order Entry, Customer Maintenance, Customer Memo Update, Starter
Kit Component Explosion Lookup and Bank Routing/Transit file Update.
* Wrote 4 journal entry programs that create the journal entries from
input files.
* Added third party payer to the Billing System and Manifest Shipping
System.
* Responsible for an AVP Sales and Use Tax Software Package.
* Acting Project Leader during my last month there.
Programmer Analyst, Popular Club Plan, Garfield, NJ
* Wrote new interactive Automated Customers' Return of Merchandise,
Customers' Return Merchandise Change Program and Customers' Return
Merchandise Inquiry Program.
* Modified Order Billing to interface with phone order entry and mail
order entry.
* Automated Credit Slips in the Order Billing System.
* Wrote a Credit Slip and Merchandise Return Receipts Print Program used
in ten service centers.
Programmer Analyst/Business Analyst, Warwick Insurance Company, Morris
Plains, NJ
. Wrote a new interactive Agency Profile System.
. Wrote a new interactive Anniversary Evaluation System.
. Converted an old claims sequential file to a database file containing
summary and detail records.
EDUCATION
29 Credits toward an Associates Degree in Computer Info Systems-Business
Programming at County College of Morris
Professional Development Courses Completed
. Foundation to Business Analysis
. Introduction to Business Analysis
. Use Case Modeling
. How to Gather and Document User Requirements
. Enterprise Analysis and How to Make a Business Case
. Core Concepts in Business Analysis
. Project Management
. Managing Information Technology Projects
. Effective Presentation Skills
. PowerBuilder 6.0, CICS, JCL, DB2, SAS, MQSeries, CA-7, IMS, File-aid,
Year 2000 Compliance,
. Windows 95, Word 97, Excel 97, PowerPoint 97, Outlook 97, Visio 5.0,
NDM, Mailbox and Lotus Notes.
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