Software Help Desk

Joseph T. Akingbade

*** **** *** ****** #**

New York, New York 10031

(C) 347-***-****

**********@*****.***

Objective: To obtain an entry level position in the Information

Technology field specializing in the area of Tech

Support/Help Desk operations.

Experience: NYC Department of Education (10/2009 - Present)

Bronx, New York

Tech Intern

. Troubleshoot hardware and software problems.

. Configure wireless devices.

. Maintain classroom servers.

. Implement Ghost software to image computers.

. Assist in set up of new computers in classrooms and

offices.

. Install software.

. Maintain technology equipment inventory.

. Ensure that LCD projectors, smart boards, and other

related audio/video equipment are functioning.

Fendi (2 month project)

New York, New York

IT Intern

. Support corporate users with Help Desk issues.

. Order hardware.

. Manage small IT projects.

. Manage desktops with LANDesk.

. Reports help desk ticket incidents and trends.

ASG (2 month project)

Yonkers, New York

IT Intern

. Configure server

. Install software

. Research

Education: CUNY Lehman

Bronx, New York

Major: Computer Information Systems (B.S 2009)

Major GPA: 3.25

Coursework: Network Security

Database Design & Programming (SQL)

Database Management

Topics Computer Applications

Computer Architecture

Skills: Installing computer hardware and software

Configuring networks

Problem solving

Excellent communication skills

Applications: MS Office (2003, 2007), SPSS, Lotus Notes

Hardware: Cisco 3475 Router, Switches, Laptops & Workstations, Network

Cards, Memory, Printers, Scanners

Languages: Basic, Visual Basic, Java, C, HTML, XHTML, CSS, SQL

Operating Systems: Windows, UNIX, familiarity with Apple

References available upon request

Contact this candidate