Customer Service Human Resources
Resume:
Ericka C. Johnson-Rios
**** ******* **** *****, *******, NC 27614
Phone: 919-***-****
Email: ***********@*****.***
Education:
Master of Information Science in Strategic Information Management, North
Carolina Central University, Durham, NC, December 2009.
Master of Business Administration in Human Resources, Everest University,
Tampa, FL, July 2009.
Bachelor of Arts in History, North Carolina Central University, Durham, NC,
June 2006.
Work Experience:
May 2010 to Present, State Employees' Credit Union, Raleigh, NC
Benefits Technician
. Effectively communicate with various levels of Credit Union employees
and management.
. Provide employees with information about all federal laws that may
apply to them such as FMLA, ADA, COBRA, and workers compensation.
. Setup benefits enrollment for new and existing employees.
. Track and process the documents that employees must complete in order
to be approved for insurance coverage.
. Process and mail leave of absence requests.
. Request medical documentation for employees requesting FMLA, ADA, and
LWOP.
. Assist in annual benefits enrollment election changes.
. Send Cobra notices (and collect payments) to former fulltime
terminated employees.
. Run IE and Crystal Reports pertaining to benefits.
. Setup and monitor interim events.
. Process claims (medical flexible spending, disability and death).
. Assist in creating annual OSHA reports.
November 2007 to May 2010, State Employees' Credit Union, Raleigh, NC
Financial Service Officer/Loan Officer
. Provide members with financial services (including but not limited to
account inquires; open/close accounts, IRA withdrawals, wire
transfers, and provide information on all products offer by the credit
union).
. Train new and existing employees on institutional policies and
procedures.
. Review and process loan requests for personal and Mortgage loans,
determine loan approval or denial, verify required documentation,
review credit worthiness; provide members with contract rules and
regulations upon loan closing.
. Responsible for maintaining daily loan register for branch in MS
Excel.
. Responsible for completing Monthly Comparative Statistics for branch
in MS Excel.
. Investigate potential repossession and foreclosure cases, and attend
court proceedings.
. Collect on delinquent loans, set up payment arrangements, monitor
required minimum balances in accounts, and resolve member issues.
. Provide Tax services to eligible members and non-members. Act as Tax
Site Coordinator being responsible for site set-up, site supervision,
answering branch/district tax questions, and responsible for training
tax preparers on tax preparation services and procedures.
. Provide Notary services to members and the general public.
June 2006 to November 2007, SunTrust Banks, Inc., Raleigh, NC
Financial Advisor/Teller
. Educated customers on bank services offered and recommended specific
services that best fit their individual needs.
. Provided superior customer service to customers at all times.
. Supported and met branch sales goals, made suggestions to improve
customer awareness of bank products, and promoted effective teamwork
to reach branch goals.
. Forwarded loan applications to the appropriate specialized banker to
ensure that the customers request was processed in a timely manner.
. Supervised all ATM and Vault maintenance (ordered money each week for
branch, received and shipped money weekly, verified shipments,
balanced vault and ATM weekly, trained employees' on vault and ATM
procedures).
. Trained new and existing employees' on bank policies and procedures.
June 2005 to June 2006, Durham Parks and Recreation, Durham, NC
Recreation Specialist
. Coordinated programs and special events for summer camp and track out
camps.
. Developed monthly activity calendars, news releases, and promotional
materials.
. Set up facilities and equipment for events.
. Supervised and evaluated Camp Counselors while they implemented my
programs.
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