Customer Service Sales

Oscar Larrazabal

*** * ***** ****, # *

Delray Beach, FL, 33483

*** -***-****

*******@*******.***

Objective: To secure a position which provides stability, opportunities for growth and

development and the ability to utilize my skills in customer relations.

Summary of qualifications

• Over 18 years of experience in Sales and Customer Relations

• Bilingual- Fluent in Spanish/English

• Energetic, motivated and team player

• Detail oriented with the ability to adapt in a fast paced environment

• Computer Literate

Professional Skills

• Development and coordination of community and corporate events

• Excellent customer service skills: face-to-face and/or telephone

• Inventory Control

• Sales reports/presentations

Experience

Humana, Cincinnati,Oh. (10/2008- To present)

Service Operations, Customer Care Specialist, Customer call center, Received and verify

medication orders from members, inform amounts of refills available, Report time to get the

orders requested, Make collections of outstanding balances via telephoned, Opening knew

request for restricted drugs, Report status of those requested, Send letters of request

decision.

Consolidated Credit Counseling Ing, Fort Lauderdale, Fl. (04/2008-09/2008)

Costumer call center,Verify status of accounts of each client,Talk to creditor to verify

balances,Status proposal.

CANTV (Telephone Company) Caracas, Venezuela (1992-2007)

International Traffic Operator ; Customer Service Agent; Customer Service Supervisor;

Senior Sales Executive; Senior Customer Service.

Education

Electronic Data Processing College (E.D.P. College) Hato Rey, Puerto Rico.

Associate in Science Degree.

Computer Systems Analyst.

Computer Engineering Major.

Courses in Sales, Public Relations and Customer Service.

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