Training Manager

George T. Algo zzin a

G eorge T Algoz zina

.

**** ****** **** *****, ***** Mobile Phone: 727-***-****

Clearwater, Florida 33761 Email: ****************@*******.***

Experienced hospitality training and leadership professional seeking new challenges in training and development or

CAREER

operations leadership /management with a growth oriented company where my guest / customer service and

OBJECTIVE: leadership skills, hospitality industry knowledge, and training / development talents may be best utilized for employer

increased sales and profits and my professional and personal growth, success, and advancement.

Twenty eight years experience in the food service / hospitality / retail industry with frontline beginnings and

BACKGROUND

progressing through the restaurant management and corporate leadership ranks, culminating to Division Training

PROFILE: Manager position responsible for the training and development of approximately 415 managers, 7900 crew

members, and 98 restaurants in eight states throughout the country.

EXCELLENT INTERPERSONAL, ORGANIZATIONAL AND COMMUNICATION SKILLS . . . Strong skills organizing work flow,

ideas, materials, and people; innate ability to handle people with an enthusiasm and motivation that generates confidence, excitement, and an

over-all feeling of rapport and trust; keen focus toward the guest and skilled at handling the public with a personable manner that radiates

appreciation, professionalism, sensitivity, and respect.

TRAINING / DEVELOPMENT . . . Excellent ability to utilize human learning techniques; innovative, creative, and imaginative; novel facilitation

and presentation techniques that inspire participants to learn effectively and enjoy classes / instruction; ability to identify training needs and

develop / modify programs to improve performance and attain successful results; possesses talent to tailor presentations to target audience,

working well in diverse situations and with varying knowledge / experience levels of class participants; embraces change an implements in a

positive, inspiring manner.

MANAGEMENT / LEADERSHIP . . . Ability to plan, formulate, and execute policies and procedures; knowledge of various administrative

concepts and ability to apply them to different organizational environments; comfort with systems and numbers to prepare and review various

reports; maintain production and inventory controls and records; leads by example and gains respect by managing with credibility and integrity;

strong commitment to the theory that the customer truly drives the organization and must be satisfied at all cost; dedicated to the idea that the

guest experience can only be as good as the employee experience which is driven by the manager experience; devoted to the concept that

managers just control…but leaders truly inspire and motivate people to success.

MUSIC DIRECTOR - ST. PAUL’S LUTHERAN CHURCH - CLEARWATER, FLORIDA

RELEVANT

November, 2009 to Present

EXPERIENCE: Provide direction, planning, and leadership for the music ministry that reaches out to the staff, choir members,

members of the congregation, and the community. Select and provide music for services and special occasions,

hire soloists and instrumentalists, conduct choir rehearsals and direct the choir during services and performances,

select and purchase music and maintain music library, and monitor and arrange maintenance of musical and sound

equipment.

MARKET TRAINER - OFFICEMAX, INCORPORATED - NAPERVILLE, ILLINOIS (CHARLOTTE-BASED)

September, 2008 to November 2008

Responsible for consistent delivery of company-wide training programs, building knowledge and skills through

facilitation of company directed training initiatives supporting field activities in the Retail, Contract, Call Center and

Supply Chain organizations, and assisting in developing the learning culture by serving as advisor on training and

development to company leaders. In charge of ensuring training sessions delivered in a high quality manner with

cross-functional audiences within OMX workforce; subject matter expert on training programs and learning

resources by being knowledgeable about all OMX curriculums (classroom and e-learning); work with business

partners to successfully implement training classes consistent with strategic priorities while building solid working

relationships to ensure training success. Serve as a change agent in the field and help others through change and

periods of ambiguity, teach and coach others in good change management, and serve in a leadership role that

reflects the company position and vision.

DIRECTOR OF OPERATIONS AND DEVELOPMENT - PAULIE’S ORIGINAL COAL FIRED PIZZA

October, 2007 to May, 2008

Visionary planning and strategizing through hands-on leadership in operations and development of casual dining, full

service restaurant and lounge; Initiation of procedures and systems to accomplish short term and long term goals for

growth and expansion; Direct involvement and participation in recruitment / selection, training and development of

staff and management, forecasting and scheduling, human resource applications and employee relations, menu

planning and development, purchasing, inventory control, vendor selection and management, customer relations,

and quality assurance; Development of marketing, public relations, and community involvement projects; Brand

development, recognition, and standards; Ultimate profit and loss, product quality, and guest satisfaction

accountability.

INSTRUCTIONAL TECHNOLOGIST - ALLTECH INTERNATIONAL, INC. - VIENNA, VIRGINIA

June, 2007 to October, 2007

Contracted to Lockheed Martin for the Department of Homeland Security Transportation Security Administration

project designed to train and provide support for training requirements of assigned projects. Training included formal

and informal training courses and follow-up training requirements. Developed and updated training materials using

applicable technical manuals, factory training course materials and other documentation deemed technically

George T. Algozzina Presentation of Qualifications

George T. Algozzina

accurate and keeping with guidelines set forth to aid in the development of current curriculum.

DIVISION TRAINING MANAGER - RED LOBSTER RESTAURANTS - ORLANDO, FLORIDA

GENERAL MANAGER - RED LOBSTER RESTAURANTS - ORLANDO, FLORIDA

March, 1984 to July, 2006

Responsible for training and development of hourly crew members, restaurant management, Directors of

Operations, and Senior Vice Presidents in 98 restaurants throughout 8 states. Conducted certification classes,

developed training programs for implementation of new initiatives, coordinated on-going training and refreshers,

managed leadership development training, and organized and executed training processes for opening ten new

restaurants. Conducted all field training with direct report to Restaurant Support Center.

As a General Manager, responsibility for all restaurant operations including managing an average $3 - $5 million in

annual sales, the overseeing of a four member management team and 100 plus crew members, and exceptional

RELEVANT leadership to motivate team to deliver excellent guest service and consistently high quality food and beverage.

EXPERIENCE, Monitored all selection and staffing, purchasing, inventory, and accounting functions. Opened twenty new

restaurants and relocated four existing restaurants throughout the country.

CONTINUED:

RESTAURANT MANAGER - MILLRIDGE INN RESTAURANT & LOUNGE - DUNEDIN, FLORIDA

GENERAL MANAGER - GEORGE ALIN’S RESTAURANT & LOUNGE - DUNEDIN, FLORIDA

February, 1978 to November, 1981 / March, 1982 to January, 1984

Accountable for daily operations of fine dining, 450 seat restaurant serving lunch and dinner. Managed 125

employees, scheduling, and coordination of special functions (banquets, weddings, meetings) including menu

planning, entertainment, decorations, staffing, quality assurance, and execution of operations. Accounting functions

included payroll, accounts payable, accounts receivable, purchasing, inventory control, and banking. Designed new

décor creating a European atmosphere and collaborated with chef to develop corresponding menu.

Self-starter; ambitious, enthusiastic, willing to assume responsibility, and profit oriented. Highly motivated to set and achieve

HIGHLIGHTS OF goals. A conscientious, energetic, hard-working individual, responsive to challenge and opportunity. Takes pride in achieving

QUALIFICATION the best possible results.

S: A decision maker; well organized, resourceful, and works well independently. Demonstrates a strong ability to identify, analyze

and solve problems, weighs alternative decisions before taking action, and carefully evaluates alternative risks. Able to manage

all aspects of a complex project. Can be counted on to get the job done without supervision.

Special flair for relating with a wide range of people, organizations, and businesses; Effective in persuading others

through excitement and enthusiasm. Possesses personal magnetism and displays a winning, energizing, and outgoing

personality. Demonstrates high standards of professional ethics and conduct with a pleasant, polished, and confident charisma

and charm. Displays many positive character traits.

ASSOCIATE OF ARTS DEGREE

EDUCATION: Saint Petersburg College - Clearwater, Florida. Concentration on Business Management.

“SITUATIONAL LEADERSHIP” - 2008

The Ken Blanchard Companies - Orlando, Florida

MIND MAPPING - 2006

The Knowledge Shop - Orlando, Florida

“GET MOTIVATED!” SEMINAR - 2006

Get Motivated Seminar, Inc - Orlando, Florida

“PROBLEM EMPLOYEES” SEMINAR - 1987

Padgett-Thompson Seminar - Orlando, Florida

“EMPLOYEE MOTIVATION AND DEVELOPMENT” SEMINAR - 1988

Padgett-Thompson Seminar - Daytona Beach, Florida

HUMAN INTERACTION LAB - 1989

National Training Labs Institute - San Diego, California; One week lab environment; human relations training and interaction

SERVSAFE TRAINING AND CERTIFICATION - 1996 - 2001 - 2005

“EMPLOYEE SELECTION AND HIRING PRACTICES” SEMINAR - 2002

National Restaurant Association - Tampa, Florida

“DARDEN DIVERSITY TRAINING” LEVELS I, II, III - 2002 - 2003 - 2004

Darden Restaurants - Orlando, Florida

“MANAGING THE GENERATIONS” SEMINAR - 2002

Human Resource Training Company - Atlanta, Georgia

George T. Algozzina - Leadership / Training and Development / Management Professional - ****************@*******.*** – 727-***-****

George T. Algozzina Presentation of Qualifications

George T. Algozzina

“EVERYDAY CREATIVITY” SEMINAR - 2003

Starthrower - Dewitt Jones - Orlando, Florida

Enjoy traveling and working in a variety of settings and surroundings

PERSONAL: Willing to relocate as necessary with employer assistance

Adapt easily to new environments and situations…a perfect fit to an existing team and/or department

Willing to pursue training to further develop personal and professional skills

George T. Algozzina - Leadership / Training and Development / Management Professional - ****************@*******.*** – 727-***-****

Contact this candidate