Technician Service
Resume:
R. Joseph Morris
***Nortel Certified Technician***
Atlanta, Las Vegas, Los Angeles, Miami
Email: *****@*********.***
OBJECTIVE
Professional and personal satisfaction with peer respect. Customer
focused and oriented.
***Available for relocation***
PROFESSIONAL EXPERIENCE
Systems Technician/AT&T/ formerly known as BellSouth Communication Systems
10/98 to retired 03/26/09
Duties: Service and remote support on Nortel key, ACD, call accounting, and
PBX systems product line.
Installation and service on Cisco and Vina routers. Responsible for high
profile company and business client systems. Frequently required to work
in high security areas. Periodically assigned as Service Consultant to
train users and site system coordinator on new systems. Last 9 months with
company assigned at RMAT call center in Atlanta assisting customers, techs,
and vendors with system support.
Systems Technician/Nortek Engineering Services for BellSouth Communication
Systems
03/98 to 10/98
Duties: Service and remote support on Nortel key, ACD, call accounting, and
PBX systems product line.
Systems Technician/Nortek Engineering Services for Williams Communications
06/97 to 03/98
Duties: Service and remote support on Nortel key, ACD, call accounting, and
PBX systems product line.
Systems Technician/US Communications Group for BellSouth Mobility
04/96 to06/97
Duties: Service and remote support on Comdial, Nortel key, ACD, call
accounting, and PBX systems product line.
Systems Technician/Aerotek Engineering Services for MCI at DEC
06/95 to 04/96
Duties: Service and remote tech support on MCI Mitel dialer.
Systems Technician/Aerotek Engineering Services for TIE Communications.
07/94 to 06/95
Duties: Service and remote support on TIE and Nortel product line.
Systems Technician/Private Contractor
07/89 to 07/94
Duties: Service and remote support on hybrid, Nortel key and PBX systems
product line.
Service Manager/Atlanta Telephone Company
11/88 to 07/89
Duties: Responsible for service personnel including evaluation and follow
up with customers.
Systems Technician/TIE Communications
05/86 to 11/88
Duties: Service and support on TIE Systems product line.
Systems Technician/American Telcom Corporation
03/83 to 05/86
Duties: Service and support on hybrid key systems.
System Technician/Southern Bell
11/72 to 03/83
Duties: Service and support on PBX and key systems.
SYSTEM CERTIFICATIONS
BellSouth Communication Systems/Atlanta, GA
Certified on Nortel Meridian PBX option 21 to 81c.
Certified on NAM voice mail.
Certified on Norstar MICS and CICS.
Certified on Nortel Business Communication Manager 2.0
Attended BCM 3.6 to BCM50 Delta
Certified on 1A1, 1A2 key systems.
US Communications Group/Alpharetta, GA
Certified on Comdial key systems.
MCI Telecommunications/Atlanta, GA
Certified on Mitel electronic dialers.
TIE Systems/Shelton, CT
Certified on Onyx 1, 2, 3, and VS.
Certified on AT 6/16, 12/24, 24/64.
Certified on Businesscom 6/16, 12/24, 24/64.
Certified on Modkey 6/16.
COMPUTER KNOWLEDGE
Microsoft Windows 2000 Professional
Microsoft Windows XP Professional
Microsoft Vista Ultimate 32 and 64 bit
Microsoft Windows 7 32 and 64 bit
Microsoft Office Professional 2003, 2007
Microsoft Visio
Microsoft Project
Microsoft Infopath
LANGUAGES
Currently taking Spanish level 1
EDUCATION
University of Phoenix
Degree: Bachelor of Science with Major in Business Administration.
Status: Currently attending.
SPECIAL ASSIGNMENTS
Assigned as fill-in technician for dedicated technician Bob Durrell at
Bellsouth Presidential location at Campanile building in Atlanta, GA: site
of F. Duane Ackerman, President and CEO of Bellsouth Corporation.
Assigned as primary technician for Delta Airlines CEO Leo Mullins estate in
Atlanta, GA. Perform required maintenance on Nortel Networks 0x32 key
system and peripherals on site.
Assigned as primary technician for Home Depot CEO Robert Nardelli's estate
in Atlanta, GA. Perform required maintenance on Nortel Networks BCM and
peripherals located on fourteen acre estate.
Requested by Home Depot Security to setup and monitor communications
requirements for Presidential visit by George Bush at Home Depot's CEO
Robert Nardelli's residence on May 17th 2004. Remained on site for entire
visit with no problems encountered. Received commendation from the White
House Communication Agency regarding this assignment.
TECHNICAL SUMMARY
Adaptable to various configurations and demands incurred from multiple
software vendor integrations on systems. Ability to interact in high
profile and service on demand environments encountered daily. Expertise in
critical thinking skills.
PERSONAL SUMMARY
Motivated for success. Team environment oriented. Customer service and
satisfaction is number one priority. Ability to perform muti-tasks with
little or no supervision. Excellent attendance record with current
employer. Above average performance record with current employer.
EXCELLENT REFERENCES FURNISHED ON REQUEST
Contact this candidate