Customer Service Administrative Assistant

Andrew Sanderson

**** ****** **** ****** ***. ***, Montgomery, Alabama 36116

HOME PHONE 850-***-****

OBJECTIVE

TO APPLY MY AQUIRED SKILLS TOWARDS DEVELOPING A CAREER IN A

CUSTOMER SERVICE FIELD.

QUALIFICATIONS

KNOWLEDGE OF ALL MICROSOFT OFFICE PRODUCTS SUCH AS WORD, EXCEL,

POWERPOINT AND PUBLISHER.

Knowledge of Microsoft Server and Exchange 2003, Windows Vista and

Windows XP

Self-motivated, able to organize and set priorities for short and

long term goals.

Team leader, able to take control of situations as needed and

perform with a high level of excellence.

Experience

04/07 to Present Navy Federal Credit Union Pensacola, Florida

Resolution Specialist

TOOK ESCALATED CALLS FROM MEMBERS AND RESOLVED THEIR ISSUES.

Selected in 2008 to be in the Above and Beyond Pilot.

Awarded the Sustained Superior Performance Award in October of

2008.

06/06 to 01/09 Lindsay & Andrews PA Milton, Florida

System administrator

MAINTAINED AND BACKED UP EMAIL SERVERS AND OTHER WORKSTATIONS ON A

DAILY BASIS

Perform regular security monitoring to identify any possible

intrusions

Install new / rebuild existing servers and configure hardware,

peripherals, services, settings, directories and storage.

10/02 to 05/06 AmSouth Bank Corporation Pensacola, Florida

Call Center trainer/Administrative Assistant

INSTRUCTED NEW CALL CENTER EMPLOYEES IN A FINANCIAL INSTITUTION.

Supervised 20-30 trainees and evaluated them based off their

knowledge and performance.

Provided mentoring and coaching to employees as needed.

Awarded the Leadership Award 3 months in a row.

Designed new Call Center manuals and training aids.

Education

2005 tO Present Pensacola Junior College Pensacola, Florida

majoring in Business Management

PLANNING ON OBTAINING A.A.S IN SPRING OF 2010.

Contact this candidate