Customer Service High School

Jason S. Williams

****-* ******* **** ** Cajon, Ca. 92021

Home: 619-***-**** / Cell: 619-***-****

*****@*****.***

PROFESSIONAL PROFILE

Talented, motivated, and dependable individual seeking employment in the

Information Systems Field.

QUALIFICATIONS

Proficient with installing, upgrading, and using the following; Microsoft

Windows 3.11, Windows 95/98, NT 4.0/2000, XP, Vista, and Active Directory.

Software to include, MS Office 2000, 2003, 2007, Symantec Ghost, Active

client for CAC card, BMC-Remedy, Symantec and McAfee Antivirus, Adobe

Acrobat, Backup exec, VERITAS, and Navision Software.

Experienced in the replacement of outdated equipment, DVD/CD-ROM drives

hard drives, memory, sound cards, network interface cards, power supplies,

and system boards. Also the connecting of new peripherals, printers,

scanners, desktop configuration, and various other IT related functions.

Working knowledge of Cisco routers, Cisco Call Manager, VM Ware, VLANs, and

Terminal Services.

SECURITY CLEARANCE

Active TS/SCI SSBI Security Clearance. 08/2009.

EMPLOYMENT HISTORY

BAE Systems, 614th Space Communications Squadron, Vandenberg Air Force

Base, Ca.

Network Administrator, 04/2010 - Present

Responsible for Tier 1 & 2 Helpdesk support and the administration of Two

Classified Networks consisting of over 500 users for the 614th Space

Communications Squadron. Continuously track systems and circuits, receipt

and consolidation of reports from subordinate and higher commands,

periodic checks on systems to ensure full operational status, maintains

network diagrams and continuity binders, assign, track, and prioritize

trouble tickets, routing of problems to appropriate agencies for action,

performs preliminary hardware and software troubleshooting, as well as

providing on-phone customer service as needed. Performs password resets,

account creation, modification, unlocking, and deletions as requested.

Updates permissions and group policies, complies with safety, emergency,

severe weather, system shutdowns and building security procedures,

performs INFOCON and FPCON notifications, complies with privacy act

information and reporting procedures, Classified Message Incidents and IAVA

compliance.

L-3 Communications, Special Operations Command, Seoul, Korea

Systems Engineer, 03/2010 - 03/2010

Responsible for the planning, management, operations, and maintenance, on a

Windows 2008 Enterprise Server utilizing VM Ware, for all garrison and

deployed Wide Area Networks (WAN), Local Area Networks (LAN), desktops,

applications, and databases for Special Operations Command Korea (SOCKOR).

This includes customer support for all desktops, applications, messaging

systems, databases, and web services used by Special Operations Forces

(SOF). Also includes information assurance, transmission, and communication

security requirements, requirements management, configuration management,

hardware maintenance, and disaster recovery.

SEAL Team Five, U.S. Navy, San Diego, Ca.

Department Head/Leading Chief Petty Officer, 09/2005 - 02/2010

Responsible as the ADP Department Head for new user account creations,

deletions, and transfers providing support for the command consisting of

180 users, as well as installation and mapping of printers and share

drives; Setup and use of Tandberg and Polycom Video Teleconferencing

Equipment, WIC, Microsoft Share Point Portal 3.0, SharePoint Server 2007,

WEBBE, Jabber, and MIRC IM clients. Also provided Tactical Satellite, Line-

of-sight (LOS) HF/UHF/VHF, Demand Assigned Multiple Access (DAMA), and

SINCGARS communications, in addition to Mission Planning via Special

Operations Mission Planning Environment (SOMPE) Software.

COMSEALOGPAC, U.S. Navy, San Diego, Ca.

Leading Petty Officer, 04/2002 - 08/2005

Responsible for the day-to-day operations of the Communications division

consisting of 5 junior personnel. Maintained and troubleshot the Defense

Messaging System (DMS), providing incoming and outgoing message traffic for

the Commander and his staff of over 200 users. While serving here, saved

the command millions of dollars in relocating DMS Communications System to

prevent water damage in response to flaw in building design.

EDUCATION (CIVILIAN)

High School, General 1989, Gordo High School, Gordo, Alabama

LaDow Area Vocational School, Computers, 1988-1989, Carrollton, Alabama

CompTia Security Plus (In Progress)

EDUCATION (MILITARY)

J-Netcore LAN Administration Course (2005)

Client Support Administrator/Technician course (2010)

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