Sap Maintenance
Resume:
Personal Information
Marcelo Ribeiro
Married - 34 Years Old
Av Sete de Setembro, 1463 - Centro - Sumar -SP
*************@*******.***
Objectives
Technical Consultant/Support Specialist/System Specialist
Qualifications
Over 10 years on the market supporting medium and big companies.
Administering, installing, supporting, maintaining and troubleshooting in:
Windows NT, 2000 Professional and XP - SMS - Active Directory - Zenworks
(Novell).
Knowledge in administering, installing, supporting, maintaining and
troubleshooting in Windows 2000/2003 Server.
High skills as programmer using Visual Basic, ASP, VBA, VBS, VBE, WMI,
Batchs, Java scripts.
High skill in Package Application InstallShield, Wise Package Studio, SMS
Installer working with.
Good skill in workstations image maintenance.
Application deployment through Tivoli, Intelemirror, Zenworks, SMS.
Good relationship with colleagues and superiors.
Professional Experiences
Convergys
04/2008 - 05/2010
Current Position: HR Release Management Senior Analist.
I've been work for an International outsourcing project for company which
Johnson & Johnson, Dupont, due to implement new applications into SAP
environment handling issues as object version control, object sequence
implementation, change request and process for production implementation
and ER requests. Using application to support such as Mercury, PPM load
tool, SAP STMS application and other internal developed tools. Using a FTS
team structure to support all company customer and supporting meetings and
new customer implementation.
IBM Brazil
10/2004 - 04/2008
Current Position: System Specialist - Infrastructure Specialist.
I've been work for an International outsourcing project for Nestl Company,
also for companies as Michelin, ABN Real, Bank Boston.
Supporting Package and Standard Image Administrator for workstations.
Active Directory Specialist (Creation and maintenance of GPOs, Security
Groups).
Software Deployment Specialist with Tivoli, Intelemirror, Zenworks and SMS.
Validate and Deployment of Applications and HotFix.
Supporting and Maintenance of SAP products as R3, Portal and Mobile.
Working in crises and virus-outbreak scenarios.
Support for around 40000 workstations in Americas region remotely.
Implementation of Office 2003 for these around 40000 workstations.
Implementation of SAP R3 for entire Americas to company as Nestl
Installing, administering, and supporting Wireless Infrastructure (Client
Side).
Acting as a support to work when the environment present some major issues
related with Client Side.
Creation and maintenance of the process.
High skill in troubleshooting and problem determination (root cause)
Automation (Installation, problem solution, configuration)
SAP Patch development, packaging and deployment
SAP Mobile - iTutor
Netware Novell
Johnson & Johnson (3rd party/Consulting)
05/2001 - 10/2004
Position: Packager/Scripter
I had worked in a international project for "JNJ" in packaging factory for
automation and installation using SMS Installer, Wise Package Studio and
InstallShield. Also using tools in order to develop solutions as VBScript,
Visual Basic.NET, Delphi.
Deployment using SMS
SAP Mobile and SAPGui automation (installation and tunning).
Creation and maintenance of the process.
Ericsson (3rd party / Employee)
09/1999 - 05/2001
Position : Senior Support Analyst - Support Coordinator
Starting working as support analyst doing task about tuning machines,
installation, problem solutions for applications as Forponto, PeopleSoft,
SAP, Office, Windows. Using Remedy tool as metric ticket tool. Position has
changed to Support Coordinator, working with hires, SLA, training, recall
re-active tickets as pro-active tickets. Massive deployment of workstation
fixes for problems found.
JB Informatica (Developer)
02/1996 - 09/1999
Position : Developer
Working with analyzing and development system for Industry and commerce
areas, using SQL server as DB and languages such as Clipper, Visual Basic,
Delphi
USA
03/2005 - 05/2005
Chicago - IL (Wise Tranning)
08/2005 - 08/2005
Detroit - IL (Wise Tranning)
05/2007 - 06/2007
Jacksonville - FL (Convergys HandsOn trainning)
Education
IBTA - Network Administration - In Progress.
Languages
Portuguese - Fluent
English - Fluent
Spanish - Medium
Professional Training
. Wise Package Studio Advanced
Altiris - Chicago - USA
. Wise Package Studio Workshop
Altiris - Detroit - USA
. "Problems Determination"
IBM Internal Course
. "Manage Use of Time"
IBM Internal Course
. ITIL Fundamentals
IBM Internal Course
. Datacom Network
Ericsson Internal Course
. Unix basic and advanced
Ericsson Internal Course
Contact this candidate