Customer Service High School

Fred Miranda

*** ******* **. *** #* Mobile:

781-***-****

East Boston, MA 02128

********@***.****.***

OBJECTIVE: To obtain employment in information technology.

EDUCATION: Benjamin Franklin Institute of Technology, Boston, MA

2008-2010

Associate's Degree in Computer Technology - GPA - 3.7

Significant Coursework Includes:

? Computer Concepts ? Intro to

Networking

? Intro to Operating Systems w/ Linux ? PC

Maintenance

? Survey to Computer Programming ? Web

Technology

? Digital Circuits

East Boston High School, East Boston, MA

Diploma 2005-

2008

EMPLOYMENT: Hi Spot Deli, Boston, MA 06/2009-

08/2009

Cashier

? Provided quality customer service

? Operated cash register successfully

? Took customers orders in a polite manner

Castle Square Tenants Repair Clinic, Boston, MA

10/2008-05/2009

PC Technician

? Repaired computers to more than 50 tenants

? Made answered and attended home calls

? Created a tenants database using Microsoft Excel

ACTIVITIES/

HONORS: Member of the Phi Theta Kappa Honor Society (BFIT)

2009-2010

Varsity Soccer Team "Shockers", Division III (BFIT)

2008-2009

Dean's List (BFIT)

2008-2009

Newsletter Club (BFIT) 2008-2009

Honor Roll and Perfect Attendance (EBHS)

2005-2008

Gear Up Summer Program (EBHS)

2007

? Participated in Leadership Workshop

? Contributed to group effort projects (i.e.

Tangrams and Engine car building)

SKILLS:

Fluent in Spanish and English

Excellent in Computer Maintenance Repair

Proficient in Microsoft Office, Adobe Photoshop, Linux,

Windows XP and Vista, Password Recovery Software, Microsoft

Expression Web and Adobe Dreamweaver

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